Business Transformation Lead

Business Transformation Lead Role

Lead end-to-end transformation initiatives to deliver business value and shape the future of Vonage's organization. Drive commercial judgment, financial acumen, and cross-functional collaboration to achieve tangible results.

Key Responsibilities

• Lead discovery, business case development, implementation, change management, and benefits realization across people, process, systems, product, and cost-focused programs.
• Apply strong commercial judgment and financial acumen to shape, assess, and evolve business cases, ensuring every initiative delivers value and aligns with enterprise priorities.
• Collaborate with Product, Finance, Technology, Operations, and GTM teams to align initiatives with strategic objectives and remove delivery barriers.
• Drive business performance by redesigning processes, embedding best practices, and enabling scalable, data-driven decision making.
• Develop, coach, and hire top-tier talent to build transformation capability and foster a culture of high standards, accountability, and continuous improvement.
• Champion excellence and raise the bar in delivery quality, analytical rigor, and execution discipline.
• Execute robust change management and communication strategies to drive adoption, sustain new ways of working, and ensure lasting behavioral change.
• Measure what matters, track benefits realization, monitor KPIs, and report results to senior stakeholders with transparency and precision.
• Identify and manage risks and interdependencies, anticipating challenges early and problem-solving to maintain momentum and delivery confidence.