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About This Role

Wells Fargo is seeking a Merchant Services Lead Digital Product Manager supporting and owning product solutions through the product life cycle. This will be from conception to strategy, go-to market onto to launch, post launch and then to monitoring and ongoing maintenance. This will consist of the entire lifecycle.

Learn more about the career areas and lines of business at wellsfargojobs.com .

In This Role, You Will

Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Oversee overall product management and strategic focus for the most technical, complex and diverse payment products and services
Deliver solutions that are long-term, large scale, and require consideration of market dynamics, trends, regulatory impact, and risk management
Provide support in executing the product owner and overall team's vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines
Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships
Engage with Sales Segment Leaders, Clients, and other stakeholders to understand customer/prospects needs
Understand the competitive landscape, emerging capabilities, existing pain points, etc. to inform the strategy
Engage with leaders, stakeholders, subject matter experts, product owners, vendors, project managers and delivery team companywide
Develop and maintain strategic product roadmaps
Work closely with Sales Support/Marketing to develop go-to-market strategy and ongoing client communication
Provide product expertise on client calls and partner calls as needed to represent our capabilities and/or understand client needs

Required Qualifications

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of Merchant Services experience

Desired Qualifications

Relevant payments experience ideally at an acquirer, merchant service provider, gateway, or point-of-sale company
Extensive experience in the payments space such as POS terminals, payment gateways, tokenization solutions, virtual terminals, B2B payments, integration tools, middleware or other CP/CNP payment related solutions or value-added services
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Excellent verbal, written, collaborative, and interpersonal communication skills with proficiency in building presentations and communications, with ability to simplify complex problems, design, or build strategy
Demonstrated track record of working effectively in a team environment, across all organizational levels, and building superior partnerships with a broad set of partners with other business and functional areas
Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
Demonstrated track record of effective influencing and collaboration at all levels
Exceptional problem solving abilities
Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
Excellent written and oral communication skills with ability to clearly communicate results
Use of agile tools such as Jira and Confluence
Experience in using Jira and Confluence to track, prioritize and deliver initiatives
Ability to remain focused on value driven initiatives and ability to say no to less value requests
Strong project management and research skills
Ability to provide leadership by coaching, training, collaboration, and mentoring

Job Expectations

Willingness to work on-site at stated location on the job opening
This position offers a hybrid work schedule
Ability to travel up to 10% of time

Location

1150 West Washington Tempe, AZ 85288
1100 Abernathy Road, Atlanta, GA 30328
250 E John Carpenter Fwy, Irving, TX 75062
550 S. Tryon Street Charlotte NC 28262
2200 Concord Pike Wilmington, DE

Required location(s) listed above. Relocation assistance is not available for this position. This position is not eligible for Visa sponsorship.

Job posting may come down early due to volume of applicants.

Posting End Date

6 Jul 2025

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

Third-Party recordings are prohibited unless authorized by Wells Fargo.
Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Reference Number

R-467335-5

Qualifications

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of Merchant Services experience
Willingness to work on-site at stated location on the job opening
Ability to travel up to 10% of time

Benefits

It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being
It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow

Responsibilities

Wells Fargo is seeking a Merchant Services Lead Digital Product Manager supporting and owning product solutions through the product life cycle
This will be from conception to strategy, go-to market onto to launch, post launch and then to monitoring and ongoing maintenance
This will consist of the entire lifecycle
Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Oversee overall product management and strategic focus for the most technical, complex and diverse payment products and services
Deliver solutions that are long-term, large scale, and require consideration of market dynamics, trends, regulatory impact, and risk management
Provide support in executing the product owner and overall team's vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines
Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships
Engage with Sales Segment Leaders, Clients, and other stakeholders to understand customer/prospects needs
Understand the competitive landscape, emerging capabilities, existing pain points, etc
to inform the strategy
Engage with leaders, stakeholders, subject matter experts, product owners, vendors, project managers and delivery team companywide
Develop and maintain strategic product roadmaps
Work closely with Sales Support/Marketing to develop go-to-market strategy and ongoing client communication
Provide product expertise on client calls and partner calls as needed to represent our capabilities and/or understand client needs

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