JOB SUMMARY

The Senior Manager, Product Owner supports Marriott’s Reservation Platform by combining business insight and technical expertise in product development and hospitality operations. This role drives Marriott’s central reservation strategy for lodging and non-lodging products, guiding product definition, system configuration, business rules, and governance. The manager collaborates cross-functionally with internal teams and vendors, and serves as the subject matter expert for Distribution, including OTAs, GDSs, and third-party channels. Responsibilities include managing user roles, system audits, and Sarbanes-Oxley compliance. Success requires strong leadership in a matrixed environment, stakeholder engagement, and a proven ability to solve complex problems creatively.

CANDIDATE PROFILE

Education and Experience

Required

Undergraduate degree or equivalent experience/certification
6+ years of Reservations, Revenue Management, Sales, Distribution, Digital or Operations work experience
Experience with Distribution Systems (3rd party OTAs, GDSs)

Preferred

Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice preferred
Experience with Agile and Scrum Methodology
Experience as a Product Systems owner in the lodging/hospitality industry experience or a related discipline
Familiar with reviewing and documenting detailed requirements
Experience with Marriott reservations and revenue management related systems, such as MARSHA, PMSs, Group Housing Solutions, High Performance Pricing, One Yield

CORE WORK ACTIVITIES

Subject Matter Expert on all CRS functional requirements with a deep understanding of the link to Marriott business processes
Subject Matter Expert on the user roles application and authorization that supports the Reservation Platform, including system certification
Maintains and communicates the User Role accessibility materials to support the Reservation Platform including Sarbanes-Oxley governance in accordance with their policies and procedures
Understands the impacts of the Reservation platform and any proposed changes affecting Revenue Management, Distribution, Reservations, Group Housing, Digital, Global Operations, Loyalty
Provides recommendations to improve the effectiveness of the Reservation platform
Reviews and provides input into the learning and development materials, ensuring they are clear and concise for the end user
Provides regular reporting and maintains ongoing communications to the Reservation Platform team
Reviews QA test plans and test cases and carry out extensive effective User Experience Testing documenting defects in the defined timelines
Collaborates with cross-organization stakeholders to align strategy
Works in partnership with the Learning Development, Learning Delivery, and Commercial RM Strategy teams to ensure proper training content is developed, and sustained effectively
Submits reports in a timely manner, ensuring delivery deadlines are met.
Promotes the documenting of project progress accurately.
Provides input and assistance to other teams regarding projects.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Senior Manager, Product Owner Reservation Platform Transformation

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