TITLE: Ecommerce Manager, Marketing, Mondo

LOCATION: Burbank, CA/Everett, WA

WORKING PATTERN: Hybrid – 4 days onsite

Reports To: Sr. Director, FP&A & Special Projects

Role Purpose

The DTC E-commerce Manager will lead the end-to-end product launch process for Mondo’s Shopify platform, ensuring seamless weekly product drops and a best-in-class customer experience. This role will oversee site merchandising, collaborate cross-functionally with product and marketing teams, and drive site performance through data-driven insights. Responsibilities include establishing and reporting on key DTC KPIs, optimizing site functionality for conversion and SEO, managing Shopify app integrations, and ensuring consistent product data and inventory accuracy. The role will also partner with fulfillment and customer service teams to maintain smooth operations, lead efforts to grow email signups, monitor site performance and compliance, and document scalable processes and best practices.

What You’ll Do

Own the product launch process for the Mondo Shopify DTC platform to ensure smooth weekly product releases. This includes site merchandising to support product and category promotions, collaboration with product category owners and Marketing team members to support product releases and promotional efforts
Generate Shopify sales reports as needed
Establish DTC web site KPIs to measure sales performance and customer experience (time spent on site, time spent on specific product pages, sales conversion rates, etc). Generate frequent reporting to socialize to other marketing and business stakeholders
Evaluate DTC web site KPI’s to then recommend and own site performance optimization such as conversion rates, SEO, site speed and the general experience across customer types and acquisition funnels
Review, catalog, and ensure Shopify app usage is efficient and updated accordingly.
Ensure consistent product data, tagging, and inventory
Work with fulfilment warehouse and customer service teams to ensure smooth order flows and customer updates on product production and shipping status
Lead planning to generate increased email signups
Monitor site for uptime and bugs, fixing issues as they are encountered
Keep up with compliance changes for GDPR, CCPA, ADA, etc.
Document processes and best practices

What You’ll Bring

Bachelor’s degree in business, marketing, IT, computer science, or related field is preferred
5-7 years of direct-to-consumer (DTC), eCommerce site management for a consumer brand. Knowledge and experience in Shopify platform management experience is a bonus
Previous digital marketing experience for a consumer brand using a paid-owned-earned marketing channel approach
Knowledge and previous demonstration of DTC merchandising best practices

SALARY INFORMATION

The base salary range for this position in the selected city is $73,600 - $92,000 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Job Code

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eCommerce Manager, Marketing, Mondo