IMPORTANT: Requires three (3) months + of on-site onboarding commitment. Remote work is possible in WASHINGTON STATE or OREGON STATE ONLY and after all requirements have been met.

About Columbia Credit Union

Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to "Making Life Better" in the communities we serve. Since 1952, our commitment toward "Making Life Better" has earned us accolades and we are honored to be the recipient of several local community recognitions:

Best of Clark County Award / The Columbian - 2008-2025
Best in Business Award / Vancouver Business Journal - 2013-2024
Corporate Philanthropy Award / Portland Business Journal - 2017-2024

Columbia CU Guiding Principles

Vision: The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.

Mission: Bringing people together to make life better for themselves and their communities.

Value Proposition: Earning your trust with knowledgeable people and digital options so you can bank "Columbia" how and when you want.

Leadership Philosophy: Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.

Core Values

People - We have a passion for helping each other and our members.

Community - We have a passion for contributing to the success and growth of the communities we serve.

Financial Wellness - We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.

Benefits

Medical, Dental, Vision for employee - eligible the 1st of the month following hire date
Accrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays
401k Match- 100% match up to 6% employee contribution
A home office option can be considered in Vancouver, Washington or Portland, Oregon and surrounding areas AFTER at least three months of on-site training have been completed and all work from home requirements are met. Monthly on-site work is required.
Tuition Assistance
And More!

About The Role

Responsible for providing outstanding member service to frontline staff, members through operational and technical support of Columbia's consumer and business digital banking. Responsible for all aspects of digital banking including set up, maintenance, issue resolution, research and support.

RESPONSIBILITIES

Consistently meet and exceed service level agreements with accuracy related to digital banking set up, modifications, inquiries and support.
Maintain high level of accuracy with business banking set up, business online banking administrator assignments/maintenance and setting up/maintaining all services, limits and user permissions requested by the business for digital banking.
Process charge to sponsors, bill pay stop payments and other related bill pay maintenance.
Complete all required training including internal and external compliance training and education to maintain current knowledge of industry regulations and Columbia CU products and services.
Communicate cross-departmentally, work exceptionally with own team and maintain high-level of communication with stakeholders to mitigate risks and suspicious online banking activity to prevent losses to the credit union.
Answer incoming calls and respond to members, staff and vendor questions/requests.
Subject matter expert for members and frontline staff on digital banking products, features and capabilities and stay current on feature releases, release notes and upgrades related to digital banking.
Ability to resolve complex digital banking issues with exceptional member service, sense of urgency and ownership, ensuring needs are met in timely manner and seamlessly navigate digital banking vendor systems, leveraging all available resources to promptly escalate and address service issues.
Complete quality review/audits of staff digital banking activity within admin platform to identify unusual/suspicious activity and follow up where necessary.
Verify accuracy for ACH account set ups and release holds on External Transfer profiles.
Validate all required documents are signed, accurate and updated to the correct system of record.
Process and monitor vendor related tickets and ensure timely follow up.
Process and manage digital banking reports, perform quality review on various system maintenance, executing updates and entries as needed to ensure alignment with regulatory standards, security protocols, and established policies/procedures.

REQUIREMENTS

Minimum 3+ years' experience in a financial institution.
Columbia CU experience or similar digital banking experience preferred. .
Associates Degree, Digital Banking Certificate preferred or equivalent work experience.
Advanced knowledge in Credit Union operations with an understanding of system/department interconnectedness.
Advanced member service skills with a sense of urgency, positivity, professionalism and ownership in all instances.
Demonstrated outstanding teamwork and collaboration.
Advanced problem solving and judgement with ability to identify and proactively resolve issues.
Excellent verbal and written communication skills demonstrating initiative and ownership in all interactions.
Fundamental understanding of business account ownership roles and types.
Maintain high level of productivity to ensure great member experience and exceptional teamwork.
Dependability, reliability and organization skills and a proven ability to work with minimal supervision.
Maintain high level of honesty and fairness in all interactions.
Thorough knowledge of Columbia CU's policies and procedures, Regulations E and Z, Financial Privacy and Bank Secrecy Act.
Knowledge of how members engage with online banking products and services.

COMPENSATION

$24.00- $26.25/ hour
Back Office Incentive Eligible

Columbia Credit Union follows all required COVID 19 health protocols

Equal Opportunity Employer/AA

Must be 18 or older to apply

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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