POSITION TITLE: INTERNAL ONLY - Transformation Management Officer (Full-Time Regular) (Unclassified Management)

REQUISITION #: req8079

DEPARTMENT: Transformation Management Office

LOCATION: 222 LAPORTE

BENEFIT CATEGORY: Unclassified Management View Classifications & Benefits

EMPLOYMENT TYPE: Full-Time Regular

ANNUAL SALARY RANGE: $142,295.00 - 237,164.00 (Salaries are paid biweekly)

ANNUAL ANTICIPATED HIRING RANGE: $180,000.00 - 190,000.00 (Salaries are paid biweekly)

SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 4/13/2025.

You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Why Work For the City of Fort Collins?

Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire
Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
Retirement + company contributions - after 6 month probation period and immediate vesting
Flexible spending: Medical expenses FSA, dependent FSA or both
Employee Assistance Program: counseling, legal, financial assistance
Life insurance, short-term and long-term disability
Wellness program, workout facilities
Employee/family onsite health clinic
Learning and development opportunities at all levels in the organization with opportunities for career mobility
Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The Transformation Management Officer reports directly to the City Manager's Office, partners with executive and senior leadership, and offers a unique opportunity to lead the development and implementation of transformation initiatives in alignment with the city's strategic goals, priorities, and objectives. This position oversees a team of practitioners that proactively identify opportunities for improvement, fosters collaboration, and ensures transformation efforts of new programs are operationalized for consistent executive function.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

Focus Strategically

Develop and implement a comprehensive transformation strategy for the organization aligning with the City's mission, vision, and goals.
Identify and prioritize opportunities for operational and service improvements, ensuring alignment with public expectations and policy mandates.
Support the executive leadership team in the integration of operational, strategic, and internal improvement initiatives and measures by overseeing citywide project management, policy analysis, administrative coordination, and change management functions through the Transformation Management Office.
Maximize organizational performance by providing strategic direction for citywide performance programs, leveraging data, strategy, and continuous improvement to drive results.
Identify and adjust the pace or direction of new organizational performance projects and initiatives citywide; manage innovative programming work, process improvement initiatives and implementation of best practices.
Direct, manage, oversee, and provide strategic direction to all the City's organizational performance and innovation areas, planning and activities.
Facilitate and support citywide strategic planning and reporting of the citywide strategic plan, including alignment and reporting for both the internal and external key performance indicators and performance measures.

Build Capability

Lead change management initiatives embedding a culture of innovation, agility, and continuous improvement across the organization.
Strengthen governance frameworks to promote transparency, accountability, and compliance with regulatory requirements.
Collaborate with leadership to establish performance benchmarks and monitor adherence to governance standards.
Lead cross-functional teams in the execution of key transformation projects and change management process to ensure smooth transition.
Oversee the development, preparation, and administration of the cityside continuous improvement program, including using standardized and systematic process improvement techniques to foster collaborative improvement and effectiveness across all city functions.
Supervise, motivate, support, train, develop, and evaluate TMO staff; recommend short and long-term goals and objectives.
Design and implement communication plans to ensure stakeholder buy-in and alignment on transformation goals.
Oversee the planning, executing, and monitoring of cross-functional projects to deliver on transformation objectives.
Establish robust project management frameworks to ensure timely and efficient delivery of initiatives.
Create change management and strategic planning organizational standards building capability across the City.
Monitor progress of transformation initiatives and provide regular updates to executive and senior management.
Serve as a trusted advisor and liaison between the organization and external partners to align transformation efforts with public needs.
Collaborate with key partners to gather input and ensure alignment with organizational goals.
Champion the adoption of emerging technologies to modernize processes and improve service delivery.

Deliver Results

Conduct thorough assessments to identify areas for improvement and innovation.
Drive citywide performance management initiatives and supports data driven decision making by facilitating organization wide performance meetings, data policies and data strategy.
Develop metrics to evaluate the success of transformation initiatives and provide regular updates to senior leadership and key partners.
Ensure transparency in reporting progress, challenges, and achievements.
Analyze data and metrics to evaluate the effectiveness of transformation efforts and drive evidence-based decision making and operational excellence.
Ensure successful implementation and ongoing alignment with transformation projects, organizational standards, and departmental ownership.

Management Responsibilities

Yes

City Competencies

Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
Experience building teams and implementing practices to lead others well in an inclusive, high-performance organization. Skill in integrating and synthesizing others' viewpoints to build alignment of diverse perspectives to achieve results.
Capable of creating conditions of emotional safety and demonstrates self-awareness and regulation in responding to others.
Capable of systems thinking to see interdependent relationships and recognize multiple causes and effects of community issues, to predict or anticipate the consequences of policy decisions, and to community and organizational resources.
Strong ability to assess alternatives in terms of their financial, revenue, social, environmental, and strategic advantages and disadvantages and propose solutions.

Required Knowledge Skills and Abilities

Knowledge of the City of Fort Collins mission, vision, values.
Knowledge of the City of Fort Collins organizational structure, policies and operating procedures; including budget management, public administration, business administration, and program development.
Knowledge of transformation and change management methodologies and best practices.
Knowledge of government operations and public policy.
Demonstrate the ability to lead and influence cross-functional teams.
Excellent analytical and problem-solving skills.
Demonstrate experience managing complex transformation projects with measurable outcomes.
Ability to take initiative, identify opportunities for innovation and influence key partners to achieve alignment and effective outcomes.
Proven ability to navigate the political landscape while maintaining a focus on public benefit.
Exceptional strategic thinking and problem-solving skills, with a track record of innovation and continuous improvement.
Outstanding written and verbal communication, collaboration, and interpersonal skills.
Expertise in data-driven decision-making and the implementation of performance measurement systems.

Required Qualifications

MinimumPreferred

College degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees

Bachelor's degree in public administration, business administration, communications, organizational development, or a related field

Master's degree is a preferred qualification

Experience Requirements

Ten years of experience in change management, process improvement, strategic planning, organizational transparency and performance management, customer experience, data and analytics; of which included five years at a managerial level. Or an equivalent combination of related training and experience may be considered.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Transformation Mangmt Officer

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:

Because the possession and use of marijuana,whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

Note: Some information in your application may be public information under the Colorado Open Records Act.

Qualifications

Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds
Strong learning orientation
Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends
A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations
A desire and ability to utilize digital tools for organizational information, individual, and teamwork
Experience building teams and implementing practices to lead others well in an inclusive, high-performance organization
Skill in integrating and synthesizing others' viewpoints to build alignment of diverse perspectives to achieve results
Capable of creating conditions of emotional safety and demonstrates self-awareness and regulation in responding to others
Capable of systems thinking to see interdependent relationships and recognize multiple causes and effects of community issues, to predict or anticipate the consequences of policy decisions, and to community and organizational resources
Strong ability to assess alternatives in terms of their financial, revenue, social, environmental, and strategic advantages and disadvantages and propose solutions
Required Knowledge Skills and Abilities
Knowledge of the City of Fort Collins mission, vision, values
Knowledge of the City of Fort Collins organizational structure, policies and operating procedures; including budget management, public administration, business administration, and program development
Knowledge of transformation and change management methodologies and best practices
Knowledge of government operations and public policy
Demonstrate the ability to lead and influence cross-functional teams
Excellent analytical and problem-solving skills
Demonstrate experience managing complex transformation projects with measurable outcomes
Ability to take initiative, identify opportunities for innovation and influence key partners to achieve alignment and effective outcomes
Proven ability to navigate the political landscape while maintaining a focus on public benefit
Exceptional strategic thinking and problem-solving skills, with a track record of innovation and continuous improvement
Outstanding written and verbal communication, collaboration, and interpersonal skills
Expertise in data-driven decision-making and the implementation of performance measurement systems
College degree or equivalent work experience
Some positions may require functionally related certification or advanced degrees
Bachelor's degree in public administration, business administration, communications, organizational development, or a related field
Ten years of experience in change management, process improvement, strategic planning, organizational transparency and performance management, customer experience, data and analytics; of which included five years at a managerial level
Or an equivalent combination of related training and experience may be considered
The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications
Because the possession and use of marijuana,whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body

Benefits

ANNUAL SALARY RANGE: $142,295.00 - 237,164.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $180,000.00 - 190,000.00 (Salaries are paid biweekly)
Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire
Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
Retirement + company contributions - after 6 month probation period and immediate vesting
Flexible spending: Medical expenses FSA, dependent FSA or both
Employee Assistance Program: counseling, legal, financial assistance
Life insurance, short-term and long-term disability
Wellness program, workout facilities
Employee/family onsite health clinic
Learning and development opportunities at all levels in the organization with opportunities for career mobility
Collaborative work environment

Responsibilities

The Transformation Management Officer reports directly to the City Manager's Office, partners with executive and senior leadership, and offers a unique opportunity to lead the development and implementation of transformation initiatives in alignment with the city's strategic goals, priorities, and objectives
This position oversees a team of practitioners that proactively identify opportunities for improvement, fosters collaboration, and ensures transformation efforts of new programs are operationalized for consistent executive function
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive
Develop and implement a comprehensive transformation strategy for the organization aligning with the City's mission, vision, and goals
Identify and prioritize opportunities for operational and service improvements, ensuring alignment with public expectations and policy mandates
Support the executive leadership team in the integration of operational, strategic, and internal improvement initiatives and measures by overseeing citywide project management, policy analysis, administrative coordination, and change management functions through the Transformation Management Office
Maximize organizational performance by providing strategic direction for citywide performance programs, leveraging data, strategy, and continuous improvement to drive results
Identify and adjust the pace or direction of new organizational performance projects and initiatives citywide; manage innovative programming work, process improvement initiatives and implementation of best practices
Direct, manage, oversee, and provide strategic direction to all the City's organizational performance and innovation areas, planning and activities
Facilitate and support citywide strategic planning and reporting of the citywide strategic plan, including alignment and reporting for both the internal and external key performance indicators and performance measures
Lead change management initiatives embedding a culture of innovation, agility, and continuous improvement across the organization
Strengthen governance frameworks to promote transparency, accountability, and compliance with regulatory requirements
Collaborate with leadership to establish performance benchmarks and monitor adherence to governance standards
Lead cross-functional teams in the execution of key transformation projects and change management process to ensure smooth transition
Oversee the development, preparation, and administration of the cityside continuous improvement program, including using standardized and systematic process improvement techniques to foster collaborative improvement and effectiveness across all city functions
Supervise, motivate, support, train, develop, and evaluate TMO staff; recommend short and long-term goals and objectives
Design and implement communication plans to ensure stakeholder buy-in and alignment on transformation goals
Oversee the planning, executing, and monitoring of cross-functional projects to deliver on transformation objectives
Establish robust project management frameworks to ensure timely and efficient delivery of initiatives
Create change management and strategic planning organizational standards building capability across the City
Monitor progress of transformation initiatives and provide regular updates to executive and senior management
Serve as a trusted advisor and liaison between the organization and external partners to align transformation efforts with public needs
Collaborate with key partners to gather input and ensure alignment with organizational goals
Champion the adoption of emerging technologies to modernize processes and improve service delivery
Deliver Results
Conduct thorough assessments to identify areas for improvement and innovation
Drive citywide performance management initiatives and supports data driven decision making by facilitating organization wide performance meetings, data policies and data strategy
Develop metrics to evaluate the success of transformation initiatives and provide regular updates to senior leadership and key partners
Ensure transparency in reporting progress, challenges, and achievements
Analyze data and metrics to evaluate the effectiveness of transformation efforts and drive evidence-based decision making and operational excellence
Ensure successful implementation and ongoing alignment with transformation projects, organizational standards, and departmental ownership

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Transformation Management Officer