Skip to main content

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website's server. Each cookie is unique to your web browser. Some information that we collect about you is collected passively through the use of "cookies." Cookies are small files of information, which save and retrieve information about your visit to the Website - for example, how you entered and navigated our Website, and what information was of interest to you. We use this information to remember you when you return and to customize our Website to your preferences. It will contain some anonymous information such as a unique identifier, website's domain name, and some digits and numbers. We may use two types of cookies: (i) Session cookies; and (ii) Persistent Cookies. Session Cookies and Persistent Cookies are categorized as: (a) Strictly Necessary Cookies; (b) Performance and Functional Cookies; (c) Targeting Cookies and (d) Social Media Cookies.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. For example, these cookies let us recognize that you have created an account and have logged into that account. Strictly Necessary Cookies do not store any Personal Information.

Performance & Functional cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. If you do not allow Performance Cookies we will not know when you have visited our site, and we will not be able to monitor its performance. (Examples: monitor website performance and collect anonymous data on how visitors use a website).

Targeting cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Examples include: Criteo, Google.

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools. Examples include: Facebook, Instagram, Twitter).

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Do not track signals

Currently, our systems do not recognize browser "do-not-track" requests. You may, however, disable certain tracking as discussed in the Cookies section (e.g., by disabling cookies). Please note that Hard Rock does not collect, and is not aware of third parties that collect, from users of the Website personal information about users' online activities across third party websites.

Clear GIFS, Pixel Tags and other technologies

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. You may view and change your preferences at any time by using the 'Privacy Settings' link found in the footer of our website. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third party analytics and tracking

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance and user experiences. These entities may use cookies, tracking pixels and other tracking technologies to perform their services. We do not share your personal information with these third parties.

Contacting us

If you have any questions about this policy or our use of cookies, please contact us at dataprotection@shrss.com.

Read Full Privacy Message

Decline

Accept Cookies

Sign In

Search for JobsStay Connected

Marketing Operations Coordinator - Casino Sales & Marketing page is loaded

Marketing Operations Coordinator - Casino Sales & Marketing

Apply

remote typeOnsite

locationsHard Rock Casino Rockford

time typeFull time

posted onPosted Yesterday

job requisition idR11729

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

POSITION SUMMARY

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Casino Rockford midrange gaming guests to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Ensures that all guests are treated in a prompt, professional and courteous manner.
The Marketing Coordinator is responsible for the efficient execution of all marketing programs.
Responsible for providing support to initiatives within Promotions, Events, Advertising, Database/Direct Mail, Social Media needs and Player Development.
Develops and oversees social media campaigns, including applications, contests, and media across Facebook, Twitter, etc. and all relevant blogs
Develops corporate weekly social media and mobile marketing posts, messages, and content.
Assists with development of graphics for electronic signage on property.
Responsible for providing weekly and monthly statistical reporting of internet activity for both overall web site activity and social sites.
Participate in miscellaneous activities and various special projects as requested to assure maximum efficiency for the Marketing department.
Handles any guest or team member question, complaint, or problem in a prompt and courteous manner.
Consistently demonstrates superior customer service skills.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Coordinates with other departments to ensure the accurate and timely set-up of all Marketing programs. Partners with the Special Events and Marketing Manager, Creative & Brand Manager and Database Marketing Manager to develop strategies and programs for the future.
Facilitates the timely flow of information throughout the property to customers and employees of upcoming events and promotions.
Complies with all company and departmental rules and procedures.
Performs additional duties as directed.
Adheres to all Illinois Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these skills are typically acquired through a high school diploma or equivalent. Bachelor's degree in marketing preferred, or the equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Prior experience in the Gaming industry strongly preferred.
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF

Excellent attention to detail, ability to prioritize, and outstanding organization skills.
2 years of marketing experience preferred.
Experience with Adobe suite preferred
Event planning experience preferred.
Must have a working knowledge of social media and digital channels (Facebook, Twitter, Instagram, Google Business, Yelp, YouTube, WordPress, etc.).
Working knowledge of email service providers, HubSpot preferred.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Must be ambitious, driven to succeed and possess a passion for the business.
Superb verbal and written communication skills.

ABILITY TO

Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Analyze marketing and promotions data.
Be a strategic, analytical, ethical, and effective motivator.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted during work.
Be flexible to work varying shifts and time schedules as needed.
This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range

$18 - $26/

Why work here?

Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you!

Get In Touch

If you''re unable to find a position that matches your interest, please tell us a little about yourself, and we''ll recommend jobs that match your interests.

Get Started

About Us

Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007-the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.

With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Read More

Follow Us

Privacy Policy

2026 Workday, Inc. All rights reserved.

Skills

Adobe Product Family, Advertising, Alliance/Partner Marketing, Analysis Skills, Blackjack, Blog, Brand Management, Casinos, Communication Skills, Computer Software, Content Management, Cookies, Customer Support/Service, Data Collection, Database Marketing, Detail Oriented, Direct Mail, Embedded Systems, Establish Priorities, Event Management, Event Marketing, Facebook, Gaming, Graphics, HTML (HyperText Markup Language), Hard Drives, High Limit Gaming, Hospitality and Tourism, Internet Statistics, Mail Processing, Marketing, Marketing/Promotional Messaging, Media Campaigns, Media Players, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Mobile Marketing, Office Equipment, Organizational Skills, Outbound Marketing, Performance Analysis, Performance Management, Presentation/Verbal Skills, Project/Program Coordination, Promotional Programs, Regulations, Rock Mechanics, Sales, Service Delivery, Social Media, Social Media Marketing, Spreadsheets, Statistical Reports, Statistics, Strategic Analysis, Strategic Planning, Targeted Advertising, Time Management, Twitter, User Interface/Experience (UI/UX), Web Browsers, Web Site Monitoring, Word Processing, Wordpress, Writing Skills, YouTube

Hard Rock Cafe International Inc

✨ Job alerts

✨ Job alerts

Entry Level Digital Marketer

Marketing Operations Coordinator - Casino Sales & Marketing

✨ Job alerts

✨ Job alerts

Entry Level Digital Marketer

Marketing Operations Coordinator - Casino Sales & Marketing