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JOB FUNCTION / SUMMARY

The Senior Manager, Business Banking Digital & Payments Strategy is responsible for Business Banking’s digital and payments strategy, shaping the end-to-end client journey across digital delivery, onboarding, deposits, Treasury Management, and Merchant Services. This strategic role ensures Business Banking capabilities evolve cohesively and scale effectively, translating strategic priorities into measurable outcomes.

ESSENTIAL DUTIES & RESPONSIBILITIES

Define and maintain Business Banking digital priorities across lending, onboarding, SBA, deposits, treasury management, merchant services, and payments.
Partner with cross-functional teams to enhance workflows that improve speed, consistency, scalability, and client experience.
Drive deeper and more effective use of existing platforms and digital solutions including nCino and related tools.
Lead an integrated Business Banking payments strategy spanning Treasury Management and Merchant Services.
Define how payments capabilities fit within the Business Banking relationship model and end-to-end client journey.
Partner on payments onboarding, activation, training, and field readiness to drive adoption and revenue impact.
Support scalable SBA intake, tracking, and portfolio management through digital platforms while reducing manual workarounds and process friction.
Coordinate Business Banking-driven enhancements with Technology, Legal, Risk, Compliance, and Operations partners.
Establish and monitor adoption, usage, performance, and outcome metrics across digital and payments initiatives.
Identify gaps and opportunities for continuous improvement to strengthen execution discipline and scalability across the Business Banking journey.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

Bachelor’s degree (advanced professional experience in business banking, digital enablement, payments, and cross-functional transformation may be considered in lieu of formal advanced degrees.)
10 years of progressive experience in business banking, lending, SBA, or financial services strategy required.
Demonstrated experience leading complex, cross-functional initiatives spanning product, credit, risk, digital, payments and operations.
Experience supporting portfolio strategy, pricing alignment, workflow modernization, or digital transformation at scale.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to travel if required to perform the essential job functions.
Ability to work under stress and meet deadlines.
Ability to operate related equipment to perform the essential job functions.
Ability to read and interpret a document if required to perform the essential job functions.
Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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Senior Manager, Business Banking Digital & Payments Strategy