Job Description

What is the opportunity?

You will lead strategic digital transformation initiatives and guide execution as part of RBC Capital Markets' Lending Services division. This senior leadership role requires deep expertise in lending operations, systems integration, and the ability to translate complex business requirements into actionable digital transformation roadmaps that drive operational excellence and client value.

The Business and Client Services (BCS) group is the functional core of RBC Capital Markets' trading and lending activities. We provide our business partners greater efficiency, scalability and control within their operational processing, helping to ensure the firm's continued growth and success. Within BCS, the Lending Services division encompasses corporate lending operations, syndicated lending operations, agency administration, and loan trading operations. As Director of Lending Services Digital Transformation, you will shape the future of our lending technology ecosystem, driving efficiency, scalability, and innovation across our lending platforms.

The Digital Transformation teams shape and advance the BCS transformation roadmap through a holistic lens of people, processes, data and technologies. Through a variety of tools and methodologies, our team strives to clearly articulate a vision for the future of our businesses, and drive towards it, in collaboration with our business and IT partners.

As a Director of Lending Services Digital Transformation, a typical day might include the following:

Developing comprehensive digital transformation strategies for corporate and syndicated lending operations
Creating multi-year technology roadmaps aligned with business objectives and regulatory requirements
Leading cross-functional initiatives across Lending Services, other BCS projects and business/regulatory driven programs
Architecting end-to-end solutions that enhance operational workflows and client experiences
Evaluating emerging fintech solutions and their applicability to lending operations
Leading comprehensive analysis and redesign of lending processes to identify automation opportunities
Implementing digital solutions to streamline loan lifecycle management
Presenting strategic initiatives and business cases to senior management and executive stakeholders
Managing relationships with technology vendors and service providers for Lending Services, Global Credit and BCS
Overseeing multiple concurrent transformation initiatives with enterprise-wide impact in the role of lead Product Owner
Providing thought leadership on leading technology trends and competitive landscape analysis
Identifying opportunities for innovation in corporate lending and loan trading operations
Driving adoption of industry best practices in lending operations digitization

Who We're Looking For

You have a bachelor's degree and at least 8 years of experience in financial services with significant lending operations exposure, strategy consulting, or financial technology
You have deep expertise in lending operations including corporate lending, syndicated lending, agency administration, or loan trading operations
Demonstrated experience with core lending systems such as ACBS, Versana, LoanIQ, Clearpar, and/or Admin Detail Flow
Understanding of lending lifecycle workflows and system integrations
Experience with lending data management and regulatory reporting systems
You have successfully led enterprise-scale digital transformation initiatives in financial services (preferably capital markets), with demonstrated ability to deliver complex, multi-stakeholder programs
You possess senior-level strategic thinking capabilities with enterprise vision and the ability to translate business strategy into technology roadmaps
You have proven experience managing senior executive relationships and presenting to C-level stakeholders
You demonstrate exceptional program management skills with track record of delivering large-scale technology implementations on time and within budget
You are an inspiring leader capable of driving organizational change and building consensus across diverse stakeholder groups
You have experience with Agile methodologies, and modern software development lifecycle management
You possess strong analytical and problem-solving skills with ability to synthesize complex information into actionable insights

Nice to have

>5 years of experience in commercial/corporate credit or banking
Advanced degree (MBA, Master's) in business, finance or technology
Extensive background in fintech and vendor management
Experience with data analytics and machine learning applications in lending operations
Consulting experience with corporate lending technology implementations

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options

#LI-KA2

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

CAPITAL MARKETS

Job Type

Regular

Pay Type

Salaried

Posted Date

2025-11-27

Application Deadline

2025-12-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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Director, Digital Transformation