Position Summary...

What you'll do...

This role is based onsite in Bentonville, AR. Please only apply if open to relocation.

Want to help lead the way in redefining how we shop online? The Senior Manager of Business Operations ; Digital Strategy - eCommerce will be a critical leader in enhancing our sites performance and driving a frictionless customer experience. This person will set the bar for eCommerce business performance, initiative prioritization and operational excellence, by improving the agility and focus of the Site Merchandising team. They will help define and improve OKRs, drive transparency around performance, inform and manage the tech roadmap and requirements, and identify opportunities and scalable best practices. Theyll drive impact, improvement, and innovation to create a truly frictionless online shopping experience and help our eCommerce business.

Youll sweep us off our feet if

You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers.
You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement through clearly defined performance metrics and dash boarding.
You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
You use data and insights to make informed and impactful decisions that inform prioritization, and you have the acumen to translate complex data into actions and improvements.
You have experience building business cases, identifying white space opportunities, presenting to executive stakeholders, and managing technology roadmaps and requirements.

Youll make an impact by

Monitoring site health and performance through analytics and key metrics â€“ Youll lead internal business reviews and oversee the development of site metrics and dashboards to monitor site health and track performance, providing strategic insights to the Site Merchandising team to influence the overall direction for the site.
Operating with excellence â€“ Youll help define best-in-class efficient workflows and reports with key performance metrics, embedding operational excellence and focus on data into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance.
Structuring complex and ambiguous strategic problems â€“ Youll continuously analyze our eCommerce business and develop and implement site strategies to improve the end-to-end customer journey, driving innovation and growth. Youll develop hypotheses, translating data into actionable insights and recommendations, to inform our overall market position and identify site priorities.
Becoming an invaluable strategic partner to internal stakeholders â€“ Youll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the sites strategic direction and execution.
Informing our Home Ecommerce technology roadmap â€“ Youll partner with Product and Tech teams to support site feature prioritization, requirements, and builds.

Minimum Qualifications

Bachelors degree in information technology, computer science, or related area and 5 years experience in eCommerce merchandising, site operations, business management, or related area.
7 years experience in eCommerce merchandising, site operations, business management, or related area.
2 years supervisory experience.

Preferred Qualifications

Eight years related experience in Management Consulting, Business Operations, Product Management, Site Merchandising, Analytics or related field
Masters Degree in Business or related field
4+ years demonstrated experience managing a team
4+ years of experience in consumer-focused e-commerce environment
Strong customer obsession focused on building the right site experience for our customer
Strategic mindset with ability to tackle complex and ambiguous problems
Analytical and process-oriented, comfortable making data-driven decisions, and thirst for continuous improvement
Experience developing and executing against technical product roadmaps
Ability to set clear team objectives and performance measures
Ability to select and develop a team of future leaders
Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Perks and Benefits

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid parental leave, PTO, multiple health plans, and much more.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find were a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worlds most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in a culture of belonging, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

Walmart, Inc. is an Equal Opportunity Employer – “ By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 7 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area.

2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Qualifications

You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement through clearly defined performance metrics and dash boarding
You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members
You have experience building business cases, identifying white space opportunities, presenting to executive stakeholders, and managing technology roadmaps and requirements
Bachelors degree in information technology, computer science, or related area and 5 years experience in eCommerce merchandising, site operations, business management, or related area
7 years experience in eCommerce merchandising, site operations, business management, or related area
2 years supervisory experience
Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 7 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area
2 years’ supervisory experience
ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Benefits

Beyond competitive pay, you can receive incentive awards for your performance
Other great perks include 401(k) match, stock purchase plan, paid parental leave, PTO, multiple health plans, and much more
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart
Benefits are subject to change and may be subject to a specific plan or program terms
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses

Responsibilities

The Senior Manager of Business Operations ; Digital Strategy - eCommerce will be a critical leader in enhancing our sites performance and driving a frictionless customer experience
This person will set the bar for eCommerce business performance, initiative prioritization and operational excellence, by improving the agility and focus of the Site Merchandising team
They will help define and improve OKRs, drive transparency around performance, inform and manage the tech roadmap and requirements, and identify opportunities and scalable best practices
Theyll drive impact, improvement, and innovation to create a truly frictionless online shopping experience and help our eCommerce business
You build trust quickly and can lead by influence, creating impact through partnership as well as ownership
You use data and insights to make informed and impactful decisions that inform prioritization, and you have the acumen to translate complex data into actions and improvements
Monitoring site health and performance through analytics and key metrics â€“ Youll lead internal business reviews and oversee the development of site metrics and dashboards to monitor site health and track performance, providing strategic insights to the Site Merchandising team to influence the overall direction for the site
Operating with excellence â€“ Youll help define best-in-class efficient workflows and reports with key performance metrics, embedding operational excellence and focus on data into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance
Structuring complex and ambiguous strategic problems â€“ Youll continuously analyze our eCommerce business and develop and implement site strategies to improve the end-to-end customer journey, driving innovation and growth
Youll develop hypotheses, translating data into actionable insights and recommendations, to inform our overall market position and identify site priorities
Becoming an invaluable strategic partner to internal stakeholders â€“ Youll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the sites strategic direction and execution
Informing our Home Ecommerce technology roadmap â€“ Youll partner with Product and Tech teams to support site feature prioritization, requirements, and builds

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(USA) Senior Manager, Business Operations eCommerce