Bilingual Ecommerce Customer Service - 4 month contract

Job Summary

As an Ecommerce Customer Service representative on a four-month contract, you’ll support customers with online orders, product questions, and service concerns. You’ll communicate clearly in English & French and help create a smooth, helpful shopping experience.

Responsibilities

• Respond to customer inquiries through phone and other service channels, using professional phone etiquette and clear communication.
• Enter and update customer and order information accurately, and review details to identify issues or follow-up needs.
• Explain relevant products and services, support sales, and use appropriate upselling to match customers with useful options.
• Your impact: Clear, timely support helps customers resolve order questions and enables colleagues to follow up with accurate information.

Experience

Required: Strong customer service, English & French communication, phone etiquette, and data entry skills, with the ability to review information carefully and apply basic analysis to customer concerns. Bilingual communication; French language skills are a must when assisting customers.

Pay: $18.00-$20.00 per hour

Expected hours: 37.5 per week

Benefits

• Casual dress

Work Location: In person