Description

The Area Manager - DMV Area is responsible for the effective operation of multiple company-operated business units. This role focuses on ensuring customer satisfaction, developing store personnel, and maximizing profitability through efficient operations. The DDM will work toward achieving store- and district-level goals related to revenue, ROI, expense control, merchandising, margins, compliance, and brand image.

Essential Functions

Ensure daily cleanliness and active customer engagement at all stores and business units. Maintain all image program standards.
Provide qualified, optimal support to assigned business units, including recruiting, training, and developing store personnel at all levels. Verify completion of hiring packets and training checklists.
Drive fuel and merchandise volume and margin targets. Recommend changes to maintain a competitive market posture.
Monitor and report on competitive activity (e.g., pricing, new builds, operations) through regular surveys and analysis.
Perform store inspections, implement marketing programs, and resolve store-level accounting discrepancies.
Oversee timely and accurate accounting and administrative processes. Monitor sales, cash handling (cash over/short, drops, draw limits), inventory, audits, payroll, regulatory compliance, customer complaints, and maintenance.
Ensure execution of merchandising standards including planograms, brand placements, shelf stocking, product freshness/code dates, and cleanliness of food and beverage areas.
Respond appropriately to store emergencies such as alarm calls, gas spills, break-ins, and robberies. Monitor and verify security systems (camera angles, DVR recordings, etc.) 24/7.
Implement strategies and analyze data to recommend and execute actions that ensure district-level goal achievement.
Apply strong leadership principles including employee motivation, performance management, recognition, and accountability.

Accountability

Overall performance and compliance of business units within the assigned district.
Enforcement of image standards, inventory control, and cash handling policies.
Protection of company assets and adherence to company code of conduct, policies, and procedures.

Requirements

Bachelor's degree in Business Management or equivalent education and industry experience preferred.
Minimum of 3 years of supervisory and/or retail management experience.
Ability to travel regularly to store locations throughout the week.
Strong analytical, written, and verbal communication skills.
Proficient in Microsoft Office and intermediate computer skills required.
Strong problem-solving abilities with the capacity to work independently.
24/7 availability and dedication to the role. Must be able to travel and stay overnight as needed for meetings or business purposes.

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Area Manager - DMV Area