IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch.

In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

Award-Winning Culture: 2023 & 2024 Best Places to Work
Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
Top 100 Fiber-To-The-Home Leader
401k + Match, HSA, and more!

Summary

The Senior Manager of Enterprise Performance & Transformation (EPT) translates strategy into a prioritized portfolio of initiatives that drive measurable financial and operational results. This role partners with executive leadership to align efforts across Finance, Operations, and Technology while ensuring disciplined execution through strong program and portfolio management.

The role provides clear visibility into performance and value creation, enabling informed decision-making, and oversees strategic process and technology initiatives to support scalable, long-term growth.

Position Schedule And Onsite Requirements

This is a full-time, direct-hire position based out of our Franklin, TN office.

Essential Duties And Responsibilities

Duties include the following, but other duties may be assigned as required.

Enterprise Strategy & Value Creation

Partner with the CFO and COO to translate strategy into a prioritized portfolio of initiatives.
Build and maintain visibility into initiative-level value, including cost, revenue, and productivity impacts.
Support the development and validation of business cases and ROI assumptions.

Performance Management & Insights

Partner with the CFO and COO to translate strategy into a prioritized portfolio of initiatives.
Build and maintain visibility into initiative-level value, including cost, revenue, and productivity impacts.
Support the development and validation of business cases and ROI assumptions.

Program & Portfolio Management

Lead the PMO function, ensuring disciplined execution of cross-functional initiatives.
Establish governance, milestones, and standardized executive reporting.
Manage dependencies across finance, operations, IT, and cross-functional teams.
Reduce duplication and resolve conflicts across initiatives.
Ensure initiatives remain aligned with strategy and deliver expected returns.

Systems, Process & Technology Enablement (Strategic Oversight)

Identify and prioritize process and technology investments that deliver measurable enterprise value.
Serve as the executive sponsor for transformation-related systems and automation initiatives.
Partner with IT, DevOps, and Technical Program Management to ensure solutions align with strategic objectives.
Ensure technology investments have defined ROI, success metrics, and adoption plans.
Balance innovation with operational stability, scalability, and risk management.

Organizational Leadership

Build, lead, and develop a high-performing EPT team, including project managers, analysts, and systems leaders.
Establish clear roles, accountability, and development paths.
Build a scalable transformation capability across the organization.

Key Stakeholders

CFO and Finance leadership (including FP&A).
COO and Operations leadership.
IT, DevOps, and Technical Program Management teams.
Operations and functional leaders.
Executive leadership team.

What You Bring

Required Qualifications

Bachelor’s degree in business, finance, operations, or a related field.
8–12+ years of experience in strategy, finance, operations, consulting, transformation, or PMO leadership.
Proven track record of delivering enterprise initiatives with measurable financial impact.
Strong financial acumen, with the ability to quantify ROI and value realization.
Experience leading cross-functional teams without direct authority.
Exceptional executive communication and influencing skills.

Preferred Qualifications

Experience operating at the intersection of finance and operations.
Exposure to systems integration, analytic

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Senior Manager of Enterprise Performance and Transformation

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Senior Manager of Enterprise Performance and Transformation