About LogisticsWorks

LogisticsWorks is a growing third-party logistics (3PL) company with warehousing, transportation, and distribution operations in Pennsylvania and Florida. We provide warehousing, inventory management, transportation, cross-docking, and fulfillment services for a variety of industries.

As we expand our capabilities, we are investing in e-commerce fulfillment solutions to support Amazon sellers, Shopify merchants, direct-to-consumer brands, and other online retailers. We are seeking an experienced professional to lead both the technology and AI initiatives that will support the next phase of our growth.

Position Overview

We are looking for a Technology, AI & E-Commerce Fulfillment Manager to help build and manage the systems infrastructure required to support modern e-commerce fulfillment operations.

This individual will work closely with ownership, warehouse management, and operations teams to evaluate, implement, and optimize the technology stack needed to efficiently process online orders, manage inventory, integrate sales channels, automate shipping workflows, and identify opportunities for AI-driven process improvements throughout the organization.

The ideal candidate has experience working within a 3PL, fulfillment center, warehouse operation, or e-commerce environment and understands how warehouse management systems (WMS), shipping software, marketplaces, online stores, and AI technologies can work together to create efficient, scalable operations.

AI & Process Optimization Leadership

In addition to managing fulfillment technology, this role will help LogisticsWorks identify opportunities to leverage Artificial Intelligence (AI), automation, and emerging technologies to improve efficiency across warehousing, transportation, customer service, inventory management, sales, marketing, and administrative processes.

The ideal candidate understands both operational logistics and practical AI applications and can help the organization evaluate, implement, and manage solutions that reduce manual work, improve decision-making, and create scalable workflows.

Responsibilities: E-Commerce & Fulfillment Technology

Evaluate and recommend fulfillment technologies and software platforms
Design and implement workflows for e-commerce order fulfillment
Integrate warehouse management systems with e-commerce platforms such as Shopify, Amazon, WooCommerce, Walmart Marketplace, and other sales channels
Configure and manage shipping platforms, carrier integrations, and label generation systems
Develop processes for inventory synchronization across multiple sales channels
Work with warehouse operations teams to optimize receiving, storage, picking, packing, and shipping processes
Assist with implementation and optimization of WMS platforms and related technologies
Troubleshoot data, inventory, and integration issues
Coordinate with software vendors, developers, and third-party service providers
Create documentation, standard operating procedures (SOPs), and training materials
Support future automation initiatives including API integrations and fulfillment process automation

AI & Business Process Improvement

Evaluate AI tools and technologies that can improve operational efficiency across warehousing, transportation, customer service, sales, marketing, and administration
Identify workflow bottlenecks and recommend automation solutions to reduce manual tasks
Develop and implement AI-driven processes for data analysis, reporting, customer communications, and operational visibility
Research emerging technologies and provide recommendations on how they can support company growth
Create AI-assisted workflows for inventory management, order processing, customer support, and internal operations
Collaborate with leadership to build a long-term technology and automation roadmap
Utilize AI tools to improve employee productivity, documentation, training materials, and standard operating procedures
Assist in integrating AI solutions with existing WMS, ERP, CRM, and fulfillment platforms
Monitor performance metrics and identify areas where AI and automation can generate measurable operational improvements

Qualifications Required

Experience in e-commerce fulfillment, 3PL operations, warehouse technology, or supply chain systems
Strong understanding of Shopify, Amazon Seller Central, and online marketplace operations
Experience with warehouse management systems (WMS)
Familiarity with shipping software and carrier integrations
Understanding of inventory management and order management systems
Strong problem-solving and project management skills
Ability to communicate effectively with both technical and operational teams
Demonstrated experience using AI tools to improve business processes and operational efficiency
Strong understanding of modern AI platforms such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar technologies
Ability to analyze workflows and identify automation opportunities

Preferred

Experience implementing or managing 3PL fulfillment operations
Experience with platforms such as ShipStation, ShippingEasy, Cin7, Extensiv, Deposco, Logiwa, NetSuite, Magaya, or similar systems
Knowledge of API integrations and middleware platforms
Experience managing software implementation projects
Understanding of EDI, ERP, and supply chain technology
Experience building AI-powered workflows using Zapier, Make, n8n, Microsoft Power Automate, or similar platforms
Familiarity with AI agents, workflow automation, and API-driven integrations
Experience creating dashboards, reporting systems, and business intelligence solutions
Understanding of process improvement methodologies and operational optimization

What Success Looks Like

Within the first 6–12 months, this individual will help LogisticsWorks establish a scalable e-commerce fulfillment operation capable of supporting:

Shopify merchants
Amazon sellers
Direct-to-consumer brands
Marketplace fulfillment
Multi-channel inventory management
Automated order processing and shipping workflows

Additionally, this individual will

Identify and eliminate operational bottlenecks through automation and AI solutions
Reduce manual administrative tasks through workflow automation
Create reporting and visibility tools that improve operational decision-making
Implement technology integrations that synchronize inventory, orders, shipping, and warehouse operations
Develop scalable processes that support future growth without significantly increasing overhead
Create a company-wide AI adoption strategy that enhances productivity across warehousing, transportation, customer service, sales, marketing, and administration

The goal is to create a seamless operating environment where inventory, orders, shipping, warehouse operations, customer communications, and internal workflows remain synchronized across all platforms while leveraging AI and automation to maximize efficiency.

Compensation

Compensation will be based on experience, qualifications, and demonstrated expertise in both e-commerce fulfillment technology and AI-driven process improvement.

Location

This position may be based in either

Pennsylvania
Florida

Hybrid and remote arrangements may be considered for highly qualified candidates, with occasional travel to company facilities as needed.

To Apply

Please submit your resume along with a brief summary describing:

Your experience with e-commerce fulfillment and 3PL operations
Warehouse management systems and software integrations you have worked with
AI tools, automation platforms, or technology projects you have implemented
Examples of process improvements or efficiencies you have created through technology and automation

Pay: From $75,000.00 per year

Benefits

401(k) matching
Health insurance
Life insurance
Paid time off

Work Location: In person

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