Digital Revenue Manager – Enterprise (AMER)

The Opportunity

Lansweeper's enterprise customer base is the backbone of our recurring revenue. As a Digital Revenue Manager - Enterprise, you'll manage the revenue equal to about

10M in ARR

with one clear mission: protect and maximize the value of every single customer relationship - at scale.

This is

not a traditional high-touch AM role

,

nor is it a pure retention & expansion play

as a separate team handles deeper product adoption and upsell.

Your focus is revenue excellence: ensuring an

optimal Gross Revenue Retention (GRR)

and, through organic growth & price growth, driving a

healthy Net Revenue Retention (NRR)

to keep our existing customer business growing.

You'll operate in the

sweet spot between digital automation and human connection

building and executing scalable lifecycle programs that nurture every account, while stepping in personally when the stakes are highest. The systems, playbooks, and AI-assisted workflows to make this possible don't fully exist yet - you'll co-create them alongside your team from the ground up.

What You'll Do

Programmatic Retention & Risk Management

Own the GRR target of 90%+ across your book of 750 high-value enterprise accounts.
Identify at-risk customers proactively (through data signals, metadata, and health indicators) and reactively (through escalations and churn signals).
Design and execute dedicated save plays for every at-risk account - tailored to the customer's situation, contract stage, and risk profile.
Ensure no customer falls through the cracks by maintaining a systematic, always-on approach to risk detection and mitigation.

Revenue Protection & Growth

Drive an NRR of 102%+ through well-timed, justified price growth aligned with customer value and market positioning.
Manage renewal cycles end-to-end, ensuring timely and frictionless renewals at optimized pricing.
Collaborate with Finance and Deal Desk to model pricing scenarios and renewal strategies across the portfolio.

Scalable Customer Nurture & Lifecycle Management

Co-design and execute automated, metadata-driven nurture programs that engage every customer based on their specific situation, usage, contract timeline, and segment.
Build and continuously refine digital lifecycle playbooks covering onboarding-to-renewal - with self-serve as the default and human intervention as the exception.
Leverage AI tooling and automation to scale personalized outreach, health scoring, and engagement tracking across the full book of business.

System & Process Co-Creation

Actively contribute to building the digital motion infrastructure - this includes self-serve portals, automated workflows, AI-assisted customer insights, and scalable communication frameworks.
Partner with Operations, Product, and Engineering to define requirements, test solutions, and iterate on what works.
Champion a "digital-first, human-when-it-counts" operating model within the team and the wider organization.

Personal Connection - Where It Matters Most

Despite the scale, recognize that these are high-value customers who expect and deserve a personal touch at critical moments - escalations, renewals at risk, strategic pricing conversations, or key lifecycle milestones.
Be the trusted face of Lansweeper when the moment calls for it, and know when to step in versus when to let the system work.

Key Requirements

Hard skills

3–5+ years of experience in

Account Management, Customer Success, Retention, or Revenue Management

within

B2B SaaS

Experience managing a

large book of business (hundreds of accounts)

in a scaled environment

Demonstrated success owning or influencing

GRR, NRR, renewals, churn reduction, or pricing strategy

Strong analytical capability — comfortable working with

health scores, segmentation, usage metrics, and AI tools

Experience building or operating within a

digital-first customer lifecycle or automated retention model

Soft skills

Retention mindset

— You anticipate risk before it becomes churn

Builder mentality

— You create scalable systems, not manual workarounds

Commercial acumen & empathy

— You confidently navigate pricing conversations while building long-term trust

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Digital Revenue Manager, AMER

Google Ads & SEO Specialist

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Digital Revenue Manager, AMER

Google Ads & SEO Specialist