Position Overview

The E-Commerce Coordinator is responsible for site maintenance/updates, platform conversions, and system enhancements.

*Duties & Responsibilities**:
Manage and execute backend of Magento Store and front-end display.
System enhancements including new extension Discovery & QA.
Ability to respond to internal and external site escalations within our current freshdesk system.
Managing Development team members tasks, creating work of scope and QA development. Keep timelines
aligned with quarterly initiatives.
Responsible for site merchandising including category assignment, product logic implementation, search results
and testing, maximizing sales opportunities, seasonal priorities, trending products, new arrivals, carousels on
various pages.
Assist with the monitoring of web analytics to increase site speed, optimize navigation & customer paths, and
checkout conversion rate to deliver continuous improvement on KPIs.
Participate in development of online customer experience by understanding the journey and interdepartmental
troubleshooting with the operation's customers needs and new feature requests.
Monitor and advise on ecommerce sales performance and contribute to online marketing strategies.
marketing validation, accuracy of promotions and discounts. A to Z testing.
Customer service assistance as needed with both online segments; B2B & B2C. Including leading customer-facing
conversations in troubleshooting & new functionality discovery conversations.
Leading the ecommerce projects to identify areas of opportunity to drive results, proposing strategic
development and executing based on the overall objective.
Manage day-to-day eCommerce operations and recovery operations during site outages.
Support CRM and other D2C tools to drive revenue growth for the D2C channel. Including roadmap management
with customer feature feedback requests and up-to-date platform integration mapping documentation.
Strategize and leverage digital content to drive increased traffic.
Analyze data, trends and key consumer behaviors and make fact-based recommendations
Stay up to date on eCommerce new tools and best practices for online growth opportunities. Lead
implementation & execute partnership software integrations to our Magento platform. Including our current PIM
integration with Magento, Akeneo.
Create internal communications, departmental reporting and operations training documentation.
Maintain our customer facing FAQ’s as new functionality becomes available and existing functionality is
enhanced.
Collaborate with marketing, planning and customer care departments for alignment and ongoing analysis, issues,
opportunities, and recommendations.
Assist with other departments and other duties as required.
*Qualifications**:
*Experience**:
5+ years of related work experience with progressively larger responsibility
2-3 years of industry experience in the B2B and B2C segments.
Strong organizational skills and experience in managing projects.
Experience with working with Magento platform
High-level knowledge in API configurations is considered an asset, but not required.
Management of broad projects both independently and collaboratively.
Comfortable being both a strategist and a tactician.
Flexibility in terms of hours of work, recognizing that there will be a need for launch related activities (testing).
*Education**:
Post-secondary education preferred or relevant experience

Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.

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E-commerce Coordinator