Staff Vice President (VP) Digital Experience and Engagement

Location

May be located in any Elevance Health PulsePoint office preferably in Chicago, IL, New York, NY, Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA or Woodland Hills, CA.

This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Summary

Responsible to create and drive enterprise self-service, digital product and experience and personalization strategy in partnership with key technology engineering teams to implement an end-to-end signature experience and create consumer outcomes across human and digital channels of interaction.

Team Scope

3 direct reports / 20 total FTE’s

Position Responsibilities

Responsible for shaping the digital experience strategy, including internal and external alignment, competitive benchmarking, with a focus on driving simplification and affordable care journeys for our consumers
Develop business case and enterprise alignment and sign-off on value of key digital and conversational AI experience investments
Leads implementation and execution of an AI-enabled self-service roadmap for the company including the advancement of conversational AI, Virtual Assistant and
Responsible for omni-channel product prioritization (IVR, Chat, Sydney Health and other digital experience tools) to achieve consumer engagement and experience objectives
Leads strategic partnerships with digital health partners to curate the experience of the future
Liaison with key stakeholders and business leaders for digital experience priorities, including resolution of systemic root causes,
Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Position Requirements

Requires a BA/BS degree in Information Technology, Computer Science or a related field and a minimum of 10 years of leadership experience in Human Centered Design, experience to design and implement systems, processes to transform consumer experience through integration of multi-channel, omni-channel analytics, product management, product strategy experience or programming environment; or any combination of education and experience, which would provide an equivalent background preferred.

Preferred Skills, Capabilities and Experiences

Experience in healthcare industry
Strong executive presence and communication skills

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $217,440 to $391,392

Locations: California, Illinois, New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

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Staff VP Digital Experience and Engagement

Staff VP Digital Experience and Engagement