Position Overview

Sunny Health & Fitness is seeking a visionary and results-driven E-Commerce Director to lead and scale our digital commerce strategy across all online channels. This role is responsible for overseeing the development, execution, and continuous optimization of our e-commerce platforms to drive revenue growth, enhance user experience, and strengthen our brand's digital footprint. The ideal candidate is a hands-on leader with a strong analytical foundation and a deep understanding of e-commerce best practices, digital marketing, and performance-driven retail environments.

Key Responsibilities

Strategic Leadership & Digital Growth

Define and execute a comprehensive e-commerce strategy that aligns with company objectives and drives top-line revenue growth.
Lead cross-functional initiatives that impact digital sales, site performance, customer experience, and overall profitability.
Establish clear goals, KPIs, and performance benchmarks; regularly report on results and recommend strategic improvements to senior leadership.

E-Commerce Operations & Website Management

Oversee day-to-day website operations, including UX/UI enhancements, platform performance, and merchandising strategy.
Identify and remove friction points in the digital customer journey to improve conversion rates and increase customer satisfaction.
Direct the prioritization and implementation of website enhancements in collaboration with internal stakeholders and external agencies.

Digital Marketing & Traffic Acquisition

Own and drive digital marketing strategies across paid media, SEO, SEM, social media, display advertising, affiliate programs, and marketplaces.
Partner closely with the marketing team to develop integrated campaigns that maximize traffic and drive e-commerce revenue.
Leverage analytics tools (Google Analytics, GA4, etc.) to assess performance, identify growth opportunities, and guide budget allocation.

Customer Experience & Conversion Optimization

Continuously refine the user experience across desktop, tablet, and mobile devices.
Lead A/B testing and CRO initiatives to improve customer engagement, reduce bounce and abandonment rates, and lift average order value.
Ensure a consistent, on-brand, and frictionless journey from landing page to checkout.

Team & Vendor Management

Lead, mentor, and develop a high-performing team across e-commerce, digital marketing, and creative functions.
Manage relationships with third-party vendors, agencies, and technology partners to maximize output and ROI.
Align internal teams around e-commerce goals and ensure timely and accurate execution of digital initiatives.

Content & Campaign Strategy

Provide strategic direction on content creation, product launches, promotional calendars, and creative asset needs.
Participate in planning and execution of photo and video shoots to support e-commerce and marketing efforts.

Additional Responsibilities

Monitor emerging trends, competitive landscape, and evolving technologies to ensure continuous innovation.
Stay current on best practices in retail e-commerce, customer acquisition, retention strategies, and analytics.
Perform other related duties as needed in support of the department and organization.

Qualifications

Bachelor's or Master's degree in Marketing, Business, or a related field.
7+ years of progressive experience in digital marketing and e-commerce, with at least 3 years in a senior leadership or director-level role.
Proven success in scaling e-commerce operations and driving measurable revenue growth.
Strong understanding of online retail, omnichannel strategies, and direct-to-consumer (DTC) best practices.
Advanced knowledge of website analytics, Google Ads, SEO/SEM, conversion funnels, and marketing automation.
Demonstrated ability to lead and mentor cross-functional teams in a fast-paced environment.
Excellent communication, strategic thinking, and project management skills.
Experience in fitness, wellness, or consumer product industries is a plus.

Job Type: Full-time

Pay: $90, $160,000.00 per year

Benefits

401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance

Application Question(s)

What is your pay expectation?

Education

Bachelor's (Preferred)

Work Location: In person

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E-Commerce Director