We're seeking a Customer Service Representative with e-commerce experience to join our client, a growing e-commerce company, in this unique work from home position.

What We Offer

Salary: $46,000/annum
Job Type/Shift: Full-time, Monday to Friday, 8:00 am/8:30 am start
Benefits: All equipment provided, 4 weeks’ vacation.

What You'll Do

Manage incoming enquiries through phone, e-mail, and live chat.
Troubleshoot client questions relating to equipment.
Deal with customer sales enquiries and suggest best products and items.
Answer questions from customers regarding order tracking.
Enter orders in the system and complete customer and order validation.
Confirm daily order shipments.
Verify all orders, order pricing, orders placed in production, and back-orders and notify customers of any discrepancies.
Supply any information relating to customers in relation to product and specifications.
Release orders for customers and track and update.
Carry out certain transportation-related tasks. E.g. completing customs and export documents, making various requests to carriers, tracking deliveries, obtaining proof of delivery, liaising with carriers for deliveries, etc.
Conduct return authorizations and follow-up with customers as needed.
Prepare quotes, enter them into the system, and modify prices as needed.
Keep customer records up to date.
Process all representatives' requests and follow up.
Other duties as requested.

What We're Looking For

Minimum 2 years E-commerce customer service and sales experience is a MUST.
Experienced in office equipment or furniture sales and customer service an asset.
Experience in sales, customer service, and customer relations.
Great computer skills and ability to pick up new programs easily.
Experience in high-value goods and sales

Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today!

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly.

Drake International is an equal-opportunity employer and champions accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative at 613-938-4777.

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Customer Service - E-Commerce