Manage relationships with external marketing, creative, and public relations agencies. Oversee scopes of work, timelines, and deliverables to ensure high-quality execution and alignment with objectives.

Partner and collaborate closely with internal teams-including Energy Efficiency, Customer Contact Centers, Billing & Collections, Regulatory Affairs, and Corporate Communications-to ensure a unified and coordinated approach to customer engagement.

Ensure all customer communications meet regulatory requirements and mandated timelines, particularly in support of rate cases, program filings, and compliance initiatives in New York and Massachusetts.

Leverage customer insights, segmentation, and performance analytics to personalize messaging, refine strategies, and maximize campaign effectiveness.

Lead customer communication efforts during emergencies, outages, and other high-impact events. Maintain agility in responding to rapidly changing circumstances with timely, transparent, and reassuring messaging.

Oversee marketing and communications budgets, ensuring efficient allocation of resources and strong return on investment. Track and report on campaign performance, customer engagement metrics, and business impact.

Foster a culture of creativity, precision, and continuous improvement. Ensure all content-written and visual-is meticulously crafted, audience-appropriate, and aligned with brand and regulatory standards.

Qualifications

Bachelor's degree in Marketing, Communications, Public Relations or a related field.
5+ years of progressive experience in marketing, communications or customer engagement roles, in leadership capacity.
Experience working in or with regulated industries, preferably utilities or energy, with a strong grasp of compliance-driven communications.
Proven success in leading large-scale, multi-channel across digital, print, and advertising platforms, and ability to develop and execute strategic…

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Director, Customer Communications & Marketing