Consumer Experience Strategist

A company is looking for a Consumer Experience Strategist (Remote).

Key Responsibilities

Improve consumer experience by developing and implementing best practices

Educate clients on optimizing system configurations for enhanced member experiences

Collaborate with teams to create processes and SOPs for consumer experience optimization

Required Qualifications

Bachelor's degree in a relevant field

1-3 years of experience in customer consulting or a related field

Experience in communications, technology, or benefits / human resources is a plus

Proficient in Microsoft Excel and project management software

Ability to work independently in a remote environment