Sales & Support Associate - In-store, Ecommerce & Operations

**Key Responsibilities**

Your day-to-day duties may include

• Assist customers in-store, offering expert product recommendations and support
• Process transactions, returns, and special orders through our POS system
• Collaborate with the Ecommerce team to support order fulfillment and follow-up
• Proactively reach out to customers (web or phone-based) for upsell or cross-sell opportunities
• Maintain the organization and presentation of the showroom, including pricing and signage
• Monitor and report any discrepancies between web and in-store pricing or product listings
• Participate in regular stock and product display checks to ensure everything is up to date
• Maintain store cleanliness, restocking, and facing product throughout the day
• Support warehouse and shipping team as needed, including light delivery of orders (Class 5 license required)
• Build relationships with returning customers, including tradespeople and shop owners
• Occasionally visit local shops or customer locations (not an outside sales role, but service-focused)
• Participate in product training and ongoing learning to stay current with tool offerings
• *Qualifications & Requirements**

To thrive in this role, you should be able to

• Build trust with both walk-in and remote customers
• Use tools like Excel, POS systems, and order management software with confidence
• Stay organized while handling multiple inquiries and tasks simultaneously
• Lift up to 50 lbs and be on your feet for extended periods
• Manage time well and work independently when needed
• Have a valid Class 5 driver’s license and be comfortable making occasional deliveries
• Take initiative in maintaining the sales floor, including displays, signage, and general upkeep
• Be proactive in identifying process improvements or customer needs

Pay: $52,000.00-$62,400.00 per year

• *Benefits**:
• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care

Shift

• 8 hour shift

Work days

• Monday to Friday
• Weekends as needed

Work Location: In person