B2B Account Manager

Join AT&T as a B2B Account Manager, where you will play a crucial role in fostering and enhancing relationships with prospective and existing customers. This dynamic position focuses on understanding customer needs and driving growth through exceptional service and tailored solutions. If you are a motivated individual with a passion for relationship-building and business development, we invite you to apply!

Key Responsibilities

• Act as the primary contact for your assigned B2B territory.
• Gain insights into customer needs, objectives, and challenges to provide effective solutions.
• Proactively resolve customer concerns to maintain high levels of satisfaction.
• Spot opportunities for upselling and cross-selling to expand existing customer accounts.
• Regularly assess client satisfaction and address issues swiftly to enhance loyalty and retention.
• Collaborate closely with the sales team to drive new business opportunities.
• Create and deliver proposals, pricing, and presentations to prospective clients.
• Coordinate with internal teams to ensure seamless delivery of products and services.
• Provide management with regular updates on account status, challenges, and growth strategies.
• Maintain detailed records of all client interactions and communications in CRM systems.
• Work with marketing, product development, and customer support teams to meet customer needs effectively.
• Share customer feedback to contribute to product and service improvement.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Prior experience in B2B account management or sales is advantageous.
• Superb communication, negotiation, and interpersonal skills.
• Able to cultivate strong relationships with clients across various levels.
• Organized and adept at managing multiple projects simultaneously.
• Proficient in CRM software (like Salesforce or HubSpot) and MS Office Suite.
• Industry-specific knowledge is a plus.

Personal Attributes

• Client-centric mindset committed to delivering outstanding service.
• Results-oriented with a track record of meeting and exceeding sales targets.
• Detail-oriented with excellent organizational skills.
• Strong problem-solving abilities and strategic thinking.
• Adaptable to evolving business environments and client demands.

This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.