Marketing Operations Manager

Job Type

Full-time

Description

Role

Department

Global Marketing and Communications

Location

Remote, United States Based (local Virgnia Beach candidates required to work hybrid)

General Description

The Marketing Operations Manager plays a pivotal role in supporting a high-performing global marketing and communications team. This position ensures that marketing initiatives are executed efficiently, on time, and on budget through strong project management, streamlined processes, and effective cross-functional collaboration. The role oversees marketing operations, budget and invoice management, and provides process-oriented leadership to help advance Operation Smile's mission and strategic goals.

Essential Functions

Project & Process Management

Lead end-to-end project management for global marketing initiatives, ensuring deliverables meet deadlines, stay within scope, and align with organizational strategy.
Develop, implement, and optimize workflows, processes, and tools to increase efficiency and consistency across the global marketing function.
Maintain project trackers, timelines, and reporting dashboards to provide visibility into campaign progress and performance.
Coordinate cross-functional projects involving marketing, communications, fundraising, and program teams.

Budget & Invoice Management

Manage the global marketing budget in partnership with finance and leadership.
Track expenses, process invoices, and ensure accurate and timely financial reconciliation.
Provide regular budget reports and forecasts to leadership, ensuring resources are allocated effectively.
Partner with vendors and agencies to manage contracts, scopes of work, and billing.

Cross-Functional Collaboration

Act as a liaison between marketing and internal teams (programs, development, digital, communications, operations) to ensure alignment and smooth execution of initiatives.
Support regional and local marketing teams in tailoring global strategies for local implementation while maintaining brand and message consistency.
Facilitate regular communication and knowledge sharing across global marketing colleagues.

Data & Performance Management

Develop and maintain systems to track marketing KPIs, campaign outcomes, and operational efficiency.
Support reporting and analysis to inform decision-making and drive continuous improvement.
Ensure proper adoption and use of marketing platforms, tools, and CRM systems.

Requirements

Job Qualifications and

Skills Required

Education

Bachelor's degree in Marketing, Communications, Business Administration, or related field required.
Master's degree preferred.

Experience

5+ years of experience in marketing operations, project management, or a related role; non-profit or global organization experience strongly preferred.
Demonstrated success managing marketing budgets, processes, and systems.
Proven ability to collaborate across functions and engage stakeholders at all levels.

Skills

Exceptional project management and organizational skills; experience with tools such as Asana, Trello, or preferred.
Strong analytical and financial management skills with high attention to detail.
Process-driven mindset with the ability to design and implement scalable workflows.
Excellent communication and interpersonal skills, with cultural sensitivity in a global environment.
Ability to thrive in a fast-paced, matrixed organization and manage multiple priorities simultaneously.

Personal Attributes

Mission-driven and passionate about advancing global health impact.
Highly collaborative, with strong relationship-building skills.
Flexible, agile, and adaptable to changing priorities and diverse teams.
Proactive problem-solver who brings structure, clarity, and accountability to the work.

Compensation

Operation Smile is committed to pay transparency. The anticipated salary range for this position is $71,200 to $82,000, which may vary slightly based on a candidate's experience, qualifications, and geographic location.

Why Operation Smile?

Meaningful Work -

At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.

A Brighter Future -

Make saving for the future easy with Operation Smile's 401(k) plan, featuring Safe Harbor and employer matching.

Cha-ching

Happy and Healthy -

Kick back and relax with Operation Smile's all-in-one health plans We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones. No worries, just smiles

Worry-Free Insurance -

Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances. We've got you covered, no matter what

Take Your Time (Off) -

Flexible time off and celebrate with company-paid holidays More time for fun and relaxation.

Work it, Flex it -

Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements.

Travel Minus Stress -

See the world through our unique employee programs, which offer opportunities to participate in international medical trips, community outreach, and global health initiatives.

Salary Description

71,000 to 82,000