Executive Director, Transformation

Transformation & Servicing Innovation Executive Director

Job Summary

Lead a significant transformation within a large client service organization, enhancing client service capabilities and championing AI-driven ways of working.

About the Role

• Define and drive strategic transformation initiatives
• Orchestrate cross-functional change to ensure efficient and effective client services
• Identify and implement operational enhancements, mitigate risks, and ensure compliance with regulatory policies

Requirements

• Minimum 15 years' progressive leadership experience in large-scale business transformation and operational excellence
• Proven management consulting background and expertise in leading organizational change
• Strong analytical skills and ability to translate complex data into actionable insights