Senior Manager, Business Operations eCommerce

Position Summary...This role is based on site in Bentonville, AR. Please only apply if open to relocation.

Want to help lead the way in redefining how we shop online? The Senior Manager of Business Operations eCommerce will be a critical leader in enhancing our site performance and driving a frictionless customer experience. This person will set the bar for eCommerce business performance, initiative prioritization and operational excellence. They will help drive growth through strategy development, cross-functional collaboration, and high-impact initiatives. They will support innovation, streamline execution, and foster a culture of excellence and accountability—ultimately creating a more frictionless, customer-centric shopping experience.

What you'll do... You’ll sweep us off our feet if:

• You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers.
• You use data and insights to make informed and impactful decisions that inform prioritization, and you have the acumen to translate complex data into actions and improvements.
• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
• You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, and coach your fellow team members.

You’ll make an impact by

• Monitoring site health and performance through analytics and key metrics. You’ll support internal business reviews and assist in the development of site metrics and dashboards to monitor site health and track performance, providing strategic insights to the Site Merchandising team to influence the overall direction for the site.
• Becoming an invaluable strategic partner to internal stakeholders - You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site’s strategic direction and execution.
• Structuring complex and ambiguous strategic problems - You’ll continuously analyze our eCommerce business and develop and implement site strategies to improve the end-to-end customer journey, driving innovation and growth. You’ll develop hypotheses, translating data into actionable insights and recommendations, to inform our overall market position and identify site priorities.
• Operating with excellence - You’ll help define best-in-class efficient workflows and reports with key performance metrics, embedding operational excellence and focus on data into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance.

Minimum Qualifications

• Bachelor’s degree in business administration, economics, computer science or related area and 5 years experience in Management Consulting, Business Operations, eCommerce Merchandising, site operations, or related area.

Preferred Qualifications

• Eight years related experience in Management Consulting, Business Operations, Product Management, Site Merchandising, Analytics or related field
• 4+ years of experience in consumer-focused e-commerce environment
• Master of Business Administration from a top business school
• Highly analytical and process-oriented; consistently make data-driven decisions using SQL for quantitative analyses and Tableau / Looker for scalable reporting, with a strong bias toward continuous optimization
• Strong customer obsession focused on building the right site experience for our customer
• Strategic mindset with ability to tackle complex and ambiguous problems
• Experience developing and executing against technical product roadmaps
• Ability to set clear objectives and performance measures
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 7 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area.

2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.