Digital communications Project Coordinator

⚡ Position Title: Digital Operations Project Coordinator

📌 Work Location: Mettawa, Illinois, USA, 60045

💼 Assignment Duration: 24 Months

🧠 Work Arrangement: Hybrid; 2 to 3 days in office (Tuesday to Thursday required)

📌 Job Description

The candidate, International Digital Operations Project Coordinator III is responsible for implementing tactical plans to activate our organization’s International Commercial Operations internal digital communications programs.

This individual will maintain a broad understanding of our organization’s capabilities and technologies in digital communications, primarily using SharePoint and Office 365, as well as the latest trends in intranet development and emerging communications channels.

📌 Qualification and Experience

• Bachelor's Degree: Bachelor's degree in marketing, business, communications or IT preferred
• 3 to 5 years of related work experience in the digital, design or communication environment. In addition, at least 2 years of managing projects with internal and external clients. Basic knowledge of SharePoint O365
• Graphic design experience is a plus
• Requires knowledge of digital communication channels, the intranet and a good understanding of the latest technologies and trends
• Experience with developing and implementing multiple projects simultaneously
• Strong communication skills
• Must be able to understand key business objectives and to develop appropriate strategies to address specific business needs
• A strong customer service orientation, as well as proven problem solving and consultancy skills, are required
• Content management experience is preferred, as is experience using Adobe Photoshop, Microsoft SharePoint, Excel, Word and PowerPoint
• The ability to work individually as well as part of a team
• Must demonstrate professionalism and maintain a positive attitude
• Takes ownership of projects with little oversight

⚡ Key Responsibilities

• In conjunction with the Project Manager, develops and implements initiatives, supporting Commercial Operations brands, functions, teams and programs
• Takes the lead on smaller scale initiatives, with oversight from the Project Manager
• Supports clients with design, implementation and distribution of internal communications including email blasts, newsletters, etc.
• Monitors internet behavior and conducts usability studies to yield actionable insights that help to shape strategy and tactics
• Measures usage and implementation; provides actionable strategies on how to increase value
• Identifies opportunities to expand marketing and communication innovation and to effectively leverage existing capabilities across brands, areas and affiliates and the broader organization
• Supports IDO Project Managers on internal communications, at times takes the lead as communications point of contact
• Builds relationships with clients and stakeholders to understand each team’s business needs to co create internal digital platforms
• Utilizes knowledge of key drivers, factors and services needed to effectively communicate digitally with an internal audience
• Understands business requirements, design requirements, and technology capabilities, and monitors industry trends, competitive landscape and technology trends
• Partners with Commercial Operations organizations, communities, and teams to recommend and implement programs to enhance user experience, functionality and usage
• Provides analysis of internal gaps, benchmarking against leaders in the industry, and digital communication opportunities to enhance business results
• Identifies opportunities for strategic alliances and best practice sharing across functions
• Utilizes available technology to facilitate user engagement
• Ensures alignment with corporate digital structure