SVP, Operational Strategy & Process Transformation (Hybrid)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview

Could you be our next SVP, Operational Strategy & Process Transformation? Globe Life is looking for an SVP, Operational Strategy & Process Transformation to join the team!

In this role, you will be responsible for leading the design and execution of enterprise process improvement initiatives that enhance consistency, efficiency, and operational effectiveness across acquisition and sales administration. This role partners closely with senior leaders to establish scalable operating models, mature project management practices, and introduce performance metrics, while directly managing a small team of business analysts. The role serves as a senior advisor and driver of process optimization, with responsibility for shaping business cases, managing project execution, and ensuring measurable outcomes.

This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do

• Enterprise Process Standardization: Implement and maintain uniform processes, frameworks, and performance measures across underwriting, new business, and sales administration.
• Operating Model Development: Partner with business leaders to define forward-looking administrative models for Underwriting, New Business, and Sales Administration with 1-, 3- and 5-year horizons. Provide advisory input and help drive adoption of changes.
• Systems & Application Alignment: Collaborate with technology, operations, and business leaders to align processes across mainframe systems, enterprise applications, and integration points.
• Continuous Improvement Leadership: Apply Lean, Six Sigma, and related methodologies to drive measurable cost, quality, and efficiency improvements.
• Technology Use Cases: Identify and prioritize opportunities for applying RPA, AI, and related tools to optimize processes in acquisition and sales administration.
• Cross-Functional Collaboration: Facilitate alignment across departments, eliminate silos, and introduce enterprise best practices that improve speed, quality, and cost efficiency.
• Project & Portfolio Management: Establish and mature project identification, tracking, cost/benefit analysis, and postmortem reviews. Ensure project benefits are realized.
• Change Management: Lead change initiatives, engaging stakeholders and driving adoption of new processes and tools.
• Performance Measurement: Define KPIs, establish dashboards, and partner with IT to build reporting capabilities that support data-driven decision making.
• Executive Advisory: Provide recommendations and insights to senior leadership on process improvement initiatives and transformation efforts.
• Team Leadership: Directly manage 2–3 business analysts, setting priorities, mentoring, and ensuring quality deliverables.
• Budget Management: Develop business cases and cost/benefit analyses for transformational projects. Manage approved project budgets, ranging from hundreds of thousands to several million dollars, ensuring implementation within financial and operational targets.

What You Can Bring

• Bachelor’s degree required; advanced degree preferred (MBA, MS).
• 10+ years in process improvement, operational excellence, or project management roles within insurance or related industries.
• 5+ years of demonstrated ability to lead cross-functional initiatives and manage small team.
• Relevant certifications (Lean Six Sigma Black Belt, PMP) preferred.
• Strategic and systems thinking with ability to drive alignment across functions.
• Strong communication and presentation skills to senior audiences.
• Proficiency in continuous improvement and change management methodologies.
• Data-driven decision-making and KPI development.
• Ability to lead a small professional team while influencing broader enterprise initiatives.
• Strong understanding of mainframe systems, enterprise applications, and cross-platform process integration.
• Strong understanding of transformational technologies and industry best practices within the US Insurance market.
• Proven track record in continuous improvement methodologies and change management practices.
• Exceptional stakeholder management, communication, and influence skills across all organizational levels.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work designated hours based on the position specifications.

How Globe Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.