Digital Technology Architect and ServiceNow Developer

Job Title: Digital Technology Architect and ServiceNow Developer

Location: Hagerstown MD

Duration: Direct Hire

Job Type: Direct Hire Opportunity

Maximum Submissions per Supplier: 3

Rate: Direct Hire

Note: Hybrid-must work 3 days a week Mon-Wed at one of the following sites: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA. Must be US Citizen. Travel: Very limited. Might travel for a conference, or to get the team together at GHQ in Oshkosh once a year. Top 3 Keywords: 1. ServiceNow Development 2. REST/SOAP APIs 3. ITSM/ITOM

Top 3 Required Skills

• Strong knowledge of web technologies (REST/SOAP APIs, HTML, JavaScript)
• Strong ServiceNow development skills
• Experience with ITSM/ITOM

Must-Have Skills

• ServiceNow development and implementation experience
• Expertise with REST/SOAP APIs, JSON, HTML, and JavaScript
• Experience with ITSM and ITOM modules
• Strong understanding of SDLC or Agile methodologies
• Ability to lead design, architecture, and platform enhancements
• Experience performing incident resolution and root-cause analysis
• Strong communication, problem-solving, and stakeholder alignment skills
• Ability to document architecture, data flows, configurations
• Experience collaborating with cross-functional teams
• Knowledge of ITIL, COBIT, and enterprise service management

Nice-to-Have Skills

• ServiceNow certifications (CAD, Implementation Specialist)
• Familiarity with ITIL and enterprise frameworks
• Bachelor’s degree in CS, IT, or related field
• 7+ years managing enterprise IT platforms (ServiceNow/Boomi)
• Experience with AI/ML-driven automation
• Experience leading major ServiceNow implementations
• Knowledge of DevOps practices

Key Responsibilities & Duties

• Lead the design, development, and implementation of ServiceNow solutions aligned with business needs.
• Drive platform enhancements, upgrades, and new feature implementations.
• Provide support for daily ServiceNow operations, incident resolution, and root-cause analysis.
• Collaborate with stakeholders to gather requirements and translate them into technical deliverables.
• Ensure platform performance, data quality, compliance, and documentation accuracy.
• Partner with ITOM, ITAM, CMDB, and cross-functional teams to enhance automation, discovery, and asset management.

Requirements

• 5+ years of ServiceNow development or implementation experience.
• Strong knowledge of REST/SOAP APIs, JavaScript, HTML, and web technologies.
• Experience with ITSM/ITOM frameworks and ServiceNow modules.
• Strong communication, leadership, and stakeholder management skills.
• Understanding of ITIL, COBIT, financial planning, and Agile/Scrum methodologies.