Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Your Career

The Managing Director, Incident Response, is responsible for leading Unit 42’s Incident Response consulting practice for North America. This person will be active in the day to day delivery aspects and functional management of the consulting organization, but is also responsible for the strategic direction of the practice, building the business and becoming a strategic advisor to our customers. The role requires deep cybersecurity subject matter expertise and business savvy; this person is interested in our customers' success and in scaling a profitable business.

The individual will lead our North America incident response team in providing world-class reactive cybersecurity solutions to Unit 42 clients across a wide array of industries, geographies, and organizational structures. They will be our clients’ trusted partner for high-stakes incident response, remediation, and recovery as well as provide strategic and technical leadership and focus on product pull through.

Your Impact

Partner with the Unit 42 executive team and service line leaders to develop and execute strategy for the Unit 42 Incident Response (IR) practice
Lead the IR practice by managing goals and milestones to achieve quarterly, annual and long term objectives
Drive innovation in Unit 42’s reactive offerings, by leading the consulting team and collaborating with cross-functional teams to bring new capabilities and services to market that leverage Palo Alto Networks products
Advance the maturation of our existing IR services
Ensure the consistency and quality of our services and highest level of customer service
Integrate threat intelligence into our services by deepening the feedback loop with Unit 42 Threat Intelligence team and telemetry
Partner with cross-functional teams to scale and mature the Unit 42 Retainer offering
Recruit and onboard world class IR talent to support our growth goals
Support the professional growth and development of our consultants through training and technical enablement
Foster and maintain a culture that attracts and retains smart, kind team members dedicated to executing with excellence
Forecast revenue, utilization, and product pull through and develop a budget for the IR practice, in collaboration with senior leadership
Manage the practice to achieve quarterly and annual revenue targets
Manage the productivity of the IR consulting team through attainment of utilization targets
Identify and execute strategies for service development, enablement, and process that result in the pull through of Palo Alto Networks products
Cultivate and maintain relationships with key clientele to increase awareness of Unit 42’s capabilities and provide on-demand expertise for client needs
Amplify Unit 42’s presence and credibility in the marketplace through thought leadership, including via speaking engagements, articles, whitepapers, and media exposure
Create an operating rhythm and manage the consulting team to ensure attainment of consulting goals and milestones
Provide hands-on, expert-level incident response services to clients and deliver findings to CxO and/or Board of Directors

Your Experience

Demonstrated prior experience and success in designing and leading a global scale incident response program, including organizational structures, processes and technical capabilities
Experience in managing, leading and motivating consultants at all levels
Experience as a senior-level team leader having established a security vision, strategy, and program, while anticipating future security and incident response challenges, including overseeing other director, senior, and mid-level analyst/consultant teams
Ability to travel as needed to meet business demands
Strong presentation, communication, and presentation skills with verifiable industry experience communicating at CxO and/or Board of Directors level
Expert level of knowledge of applicable laws, compliance regulations, and industry standards as it relates to privacy, security, and compliance
Technical proficiency in a wide range of cybersecurity services, including digital forensics, incident response, post-incident remediation and threat eradication, among others
Client services mindset and top-notch client management skills
Experienced-based understanding of clients’ needs and desired outcomes in incident response investigations and post-incident recovery
Public speaking experience, demonstrated writing ability, including technical reports, business communication, and thought leadership pieces
Operates with a hands-on approach to service delivery with a bias towards collaboration and teamwork
Must be results-driven and strategic.
Cybersecurity industry certifications such as CISSP and/or CISM are a plus
Bachelor’s Degree; an advanced degree such as MS, MBA, or Juris Doctorate (JD) is a plus

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, threat intelligence, and cyber risk management services. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $248000/YR - $290000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Qualifications

The role requires deep cybersecurity subject matter expertise and business savvy; this person is interested in our customers' success and in scaling a profitable business
Demonstrated prior experience and success in designing and leading a global scale incident response program, including organizational structures, processes and technical capabilities
Experience in managing, leading and motivating consultants at all levels
Experience as a senior-level team leader having established a security vision, strategy, and program, while anticipating future security and incident response challenges, including overseeing other director, senior, and mid-level analyst/consultant teams
Ability to travel as needed to meet business demands
Strong presentation, communication, and presentation skills with verifiable industry experience communicating at CxO and/or Board of Directors level
Expert level of knowledge of applicable laws, compliance regulations, and industry standards as it relates to privacy, security, and compliance
Technical proficiency in a wide range of cybersecurity services, including digital forensics, incident response, post-incident remediation and threat eradication, among others
Client services mindset and top-notch client management skills
Public speaking experience, demonstrated writing ability, including technical reports, business communication, and thought leadership pieces
Operates with a hands-on approach to service delivery with a bias towards collaboration and teamwork
Must be results-driven and strategic

Benefits

This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $248000/YR - $290000/YR
The offered compensation may also include restricted stock units and a bonus

Responsibilities

The Managing Director, Incident Response, is responsible for leading Unit 42’s Incident Response consulting practice for North America
This person will be active in the day to day delivery aspects and functional management of the consulting organization, but is also responsible for the strategic direction of the practice, building the business and becoming a strategic advisor to our customers
The individual will lead our North America incident response team in providing world-class reactive cybersecurity solutions to Unit 42 clients across a wide array of industries, geographies, and organizational structures
They will be our clients’ trusted partner for high-stakes incident response, remediation, and recovery as well as provide strategic and technical leadership and focus on product pull through
Partner with the Unit 42 executive team and service line leaders to develop and execute strategy for the Unit 42 Incident Response (IR) practice
Lead the IR practice by managing goals and milestones to achieve quarterly, annual and long term objectives
Drive innovation in Unit 42’s reactive offerings, by leading the consulting team and collaborating with cross-functional teams to bring new capabilities and services to market that leverage Palo Alto Networks products
Advance the maturation of our existing IR services
Ensure the consistency and quality of our services and highest level of customer service
Integrate threat intelligence into our services by deepening the feedback loop with Unit 42 Threat Intelligence team and telemetry
Partner with cross-functional teams to scale and mature the Unit 42 Retainer offering
Recruit and onboard world class IR talent to support our growth goals
Support the professional growth and development of our consultants through training and technical enablement
Foster and maintain a culture that attracts and retains smart, kind team members dedicated to executing with excellence
Forecast revenue, utilization, and product pull through and develop a budget for the IR practice, in collaboration with senior leadership
Manage the practice to achieve quarterly and annual revenue targets
Manage the productivity of the IR consulting team through attainment of utilization targets
Identify and execute strategies for service development, enablement, and process that result in the pull through of Palo Alto Networks products
Cultivate and maintain relationships with key clientele to increase awareness of Unit 42’s capabilities and provide on-demand expertise for client needs
Amplify Unit 42’s presence and credibility in the marketplace through thought leadership, including via speaking engagements, articles, whitepapers, and media exposure
Create an operating rhythm and manage the consulting team to ensure attainment of consulting goals and milestones
Provide hands-on, expert-level incident response services to clients and deliver findings to CxO and/or Board of Directors

Managing Director, Digital Forensics and Incident Response - Unit 42

Job Type