E-commerce Customer Success Manager (Enterprise Fashion)

Salary - $80,000 - $120,000 + Benefits + 401K + PTO + Healthcare Insurance

United States - Remote

Are you an ambitious professional with experience in e-commerce and site merchandising, eager to grow your career in a high-growth AI start-up at the cutting edge of the fashion and e-commerce industry?

This is an exciting opportunity to work closely with the Director of E-commerce, gaining hands-on experience in client management, strategy development, and technical implementation while building a clear path to senior-level management roles.

As an E-commerce Customer Success Manager, you will support the Director in advising clients, conducting analyses, and implementing strategies to optimize their online business performance. You will have the chance to learn from industry experts while contributing directly to impactful projects.

This is a fantastic opportunity for an E-commerce or Site Merchandising professional to join an innovative, high-growth company, that actively supports career development and offers structured progression opportunities.

The Role

Assist the Director of E-commerce in managing a portfolio of clients
Perform analyses of website performance, revenue trends, and conversion rates
Develop tailored strategies for e-commerce, site merchandising, and marketing.
Support clients in implementing platform enhancements and strategic initiatives.

The Person

Experience in e-commerce operations, site merchandising, or customer success.
Strong analytical skills
Experience at an eneterpise level fashion/retail company

Reference Number: BBBH254811

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Herridge at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Qualifications

Experience in e-commerce operations, site merchandising, or customer success
Strong analytical skills
Experience at an eneterpise level fashion/retail company

Benefits

Salary - $80,000 - $120,000 + Benefits + 401K + PTO + Healthcare Insurance
The actual salary paid will be dependent on your level of experience, qualifications and skill set

Responsibilities

This is an exciting opportunity to work closely with the Director of E-commerce, gaining hands-on experience in client management, strategy development, and technical implementation while building a clear path to senior-level management roles
As an E-commerce Customer Success Manager, you will support the Director in advising clients, conducting analyses, and implementing strategies to optimize their online business performance
You will have the chance to learn from industry experts while contributing directly to impactful projects
Assist the Director of E-commerce in managing a portfolio of clients
Perform analyses of website performance, revenue trends, and conversion rates
Develop tailored strategies for e-commerce, site merchandising, and marketing
Support clients in implementing platform enhancements and strategic initiatives

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