Responsibilities

You will report to the Senior Social Media Manager and be responsible for supporting the implementation of best-in-class social media and community management programs that maximize our clients’ reputation, success and customer experience
Write and create organic social content for brands and executives across channels like Facebook, LinkedIn, Instagram, X and more
Help shoot and edit social-first video content using a smartphone and social media editing tools including CapCut, Canva and native social platform features
Design simple social media graphics for brand pages using Canva
Support brand and social media strategy work including conducting competitive analysis, market research, brand audits, and social media best practice documents
Monitor and respond to inbound messages across social media channels like Facebook, Instagram, LinkedIn and others for our clients, responding to customer comments/questions to encourage a higher level of engagement
Conduct ongoing social listening across the social and media landscape to inform content strategy, risk evaluation and mitigation, brand reputation and opportunities for positive engagement with customers
Escalate customer comments/questions as needed, involving resources from the Matter team and client stakeholders
Stay current on social media trends and provide recommendations on approaches to improve organic social media content, creative formats, strategy, tactics and community engagement
Get to know our client’s business and core customers, exercising the ability to think on your feet and make sound judgment calls that align with the brand, escalation and customer service policies
Welcome flexibility and opportunities to work cross-functionally on integrated accounts spanning aspects of PR, Social, Creative and Marketing to deliver cohesive programs and strategies for our clients
Participate in agency-wide brainstorms
As part of our community management team, this role requires availability on average one weekend each month for client social media community management and social listening, responding to inbound messages, escalating issues and sharing readouts as needed
Note that weekend schedules are planned with advanced notice and we strive to be flexible with scheduling and time commitments whenever possible

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Social Media Specialist and Community Manager

Location: Boston, MA; Newburyport, MA; Providence, RI, Denver, CO

(Hybrid: In office Mon-Thurs, Remote – Fri)

Matter is an independent and thriving brand elevation agency unifying PR, creative services, and marketing.

As we’ve grown, we’ve maintained focus on building and nurturing an inclusive, team-oriented and creative environment because we know that when we tap into our collective brainpower we come up with inspired solutions for our clients, and because it makes for a happy place to work. We work with people we like and can learn from, making our jobs a positive aspect of a balanced life. At Matter, we prioritize employee diversity, equity and inclusion and value everyone’s unique story. We’re proud of the many awards that we’ve garnered as a Top Place to Work and as a Top Agency in the US, but we’re equally as proud of the many organizations that we’ve helped through our agency-wide volunteer initiative. If you’re the kind of professional that takes their work seriously, but also doesn’t take themselves too seriously, this could be the place to grow your career.

We’re currently looking for a dynamic, results-focused and customer experience driven Social Media Specialist and Community Manager to join our team working with clients across the agency. You will report to the Senior Social Media Manager and be responsible for supporting the implementation of best-in-class social med

Social Media Specialist and Community Manager

Job Type