About this role

Wells Fargo is seeking a Market Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will

Serve as primary escalation point of contact for operational and service inquiries/escalations from FAs, CAs, branches, the back office, clients, and other Support Center Operational associates
Have responsibility for all day-to-day brokerage client support functions across multiple sales locations
Work closely with the Branch/Area and Market Managers to ensure the timely execution and delivery of brokerage transactional and service support functions for clients, Financial Advisors and Licensed Bankers
Communicate, implement, monitor and enforce firm operational policy and procedures and ensure adherence to these policies and procedures
Play a critical role in assisting Branch/Area and Market Managers to execute the service and support model that allows them to recruit, retain and develop Financial Advisors while delivering superior service to clients
Serves as the key contact for operational risk management issues across the Support Center and manage service standards to ensure timely and accurate delivery of operations support
Recruit, hire, train, coach and manage all Support Center Associates
Support firm goals to drive adoption around key CRG ease of doing business initiatives across the market
Ensure Client Associates are trained in key CRG ease of doing business initiatives
Visit branches across the Market to oversee operational/support practices and coach on operational risk

Required Qualifications

4+ years of Financial Services operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7, 9/10 and 63 exams or 7, 9/10 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications

FINRA registration including Series 65 (or FINRA recognized equivalents)
FINRA registration including Series 66 (or FINRA recognized equivalents)
Strong client service skills
Strong attention to detail and accuracy skills
Effective organizational, multi tasking, and prioritizing skills
Strong verbal, written, and interpersonal communication skills
Leadership skills

Job Expectations

US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 65 or 66 examinations, or equivalent must be completed within either a 90 or 180-day time period following commencement of employment, depending upon the number of license(s) needed if not immediately available to transfer upon hire. Registration for FINRA Series 99 must be completed within 120 days of hire date if it is not available for transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Registration for FINRA Series 65 or 66 must be completed prior to conducting Investment Advisory business. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required.
This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatory questions/disclosures, will be ineligible to work from a location other than their assigned office location.
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
This position is not eligible for Visa sponsorship.

This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.

Posting Locations: 6515 Longshore Loop, Ste 200, Dublin, OH 43017; 950 Main Ave, Ste 300, Cleveland, OH 44113; One Easton Oval, Ste 520, Columbus OH 43219; 40 N Main Street, Ste 1660, Dayton, OH 45423; 8044 Montgomery Rd, Cincinnati, OH 45236; 380 Polaris Parkway, Ste 520, Westerville, OH 43082; 7335 Crossleigh Court, Suite 00, Toledo, OH 43617

While Dublin, OH is the preferred location, other locations within the Ohio Market will be considered.*

Posting End Date

1 Jul 2025

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Qualifications

4+ years of Financial Services operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7, 9/10 and 63 exams or 7, 9/10 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position
FINRA Series 65 or 66 examinations, or equivalent must be completed within either a 90 or 180-day time period following commencement of employment, depending upon the number of license(s) needed if not immediately available to transfer upon hire
Registration for FINRA Series 99 must be completed within 120 days of hire date if it is not available for transfer upon hire
Registration for FINRA Series 65 or 66 must be completed prior to conducting Investment Advisory business
Compliance with state law registration and licensing requirements is mandatory
In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply
Additional requirements include meeting enhanced financial fitness and criminal background standards
For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date
Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification
Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents
Third-Party recordings are prohibited unless authorized by Wells Fargo
Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Responsibilities

Serve as primary escalation point of contact for operational and service inquiries/escalations from FAs, CAs, branches, the back office, clients, and other Support Center Operational associates
Have responsibility for all day-to-day brokerage client support functions across multiple sales locations
Work closely with the Branch/Area and Market Managers to ensure the timely execution and delivery of brokerage transactional and service support functions for clients, Financial Advisors and Licensed Bankers
Communicate, implement, monitor and enforce firm operational policy and procedures and ensure adherence to these policies and procedures
Play a critical role in assisting Branch/Area and Market Managers to execute the service and support model that allows them to recruit, retain and develop Financial Advisors while delivering superior service to clients
Serves as the key contact for operational risk management issues across the Support Center and manage service standards to ensure timely and accurate delivery of operations support
Recruit, hire, train, coach and manage all Support Center Associates
Support firm goals to drive adoption around key CRG ease of doing business initiatives across the market
Ensure Client Associates are trained in key CRG ease of doing business initiatives
Visit branches across the Market to oversee operational/support practices and coach on operational risk
Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance
Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatory questions/disclosures, will be ineligible to work from a location other than their assigned office location
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired

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FIELD MARKETING

Market Support Manager