Attend all client meetings and lead logistics—including scheduling, setting agendas, and taking comprehensive notes.

Disperse meeting notes, updates, and action items to internal stakeholders (media buyers, designers, email strategists, etc.).

Coordinate with internal teams to gather responses and updates for client questions and requests.

Proactively manage timelines, expectations, and deliverables to keep projects on track.

Create and deliver client-facing slide decks and presentations for both paid advertising and retention (email/SMS) reporting.

Receive and communicate upcoming marketing campaigns, product launches, and key initiatives from the client to internal teams.

Anticipate client needs, answer questions in real-time during meetings, and ensure ongoing client satisfaction.

Document action items, deadlines, and responsibilities after each meeting and follow up as needed.

WHAT WE’RE LOOKING FOR...

2+ years of experience in account management or client services, ideally in a marketing or advertising agency setting.
Clear and professional communicator for both written and verbal styles
Highly organized with the ability to manage multiple clients, meetings, and tasks without dropping the ball.
Comfortable using Monday.com for project management
Experience preparing and delivering performance reports and client presentations.
Familiarity with ecommerce, digital advertising (Google/Meta), and retention marketing (email/SMS).
Strong interpersonal skills; you know how to build trust and rapport with clients and internal teams alike
Calm under pressure and confident leading calls, even when priorities shift quickly.

We want you to succeed in this position and will help coach you in refining your skills. The ideal candidate would possess:

Strong conceptual thinking. We want our team to be able to start projects off from an incredibly strong position and come up with unforeseen, clever concepts to move forward with. A deep level of care about the quality of your work and how it reflects on your character is the DYODE way.
Honesty, Integrity & Fairness. Respect for individual ability, creativity and diversity.
A natural inclination to be proactive and take the lead in solving problems as you find them. A hunger for personal and professional growth.
Strong communication skills (both written and verbal), discretion, professional openness, and other leadership skills needed to coordinate and facilitate healthy, well-organized teamwork.
Having a sense of humor and being witty isn’t a bad thing, either! Having enjoyment of work and life balance is key here at DYODE!

2+ years of experience in account management or client services, ideally in a marketing or advertising agency setting
Clear and professional communicator for both written and verbal styles
Highly organized with the ability to manage multiple clients, meetings, and tasks without dropping the ball
Comfortable using Monday.com for project management
Experience preparing and delivering performance reports and client presentations
Familiarity with ecommerce, digital advertising (Google/Meta), and retention marketing (email/SMS)
Strong interpersonal skills; you know how to build trust and rapport with clients and internal teams alike
Calm under pressure and confident leading calls, even when priorities shift quickly
Strong conceptual thinking
We want our team to be able to start projects off from an incredibly strong position and come up with unforeseen, clever concepts to move forward with
A deep level of care about the quality of your work and how it reflects on your character is the DYODE way
Honesty, Integrity & Fairness
Respect for individual ability, creativity and diversity
A natural inclination to

Account Manager - Ecommerce Marketing Team

Job Type