Note: The job is a remote job and is open to candidates in USA. DHL Express is a global leader in logistics and express delivery services, seeking a Manager for Digital Transformation. This role involves leading the integration of modern digital technologies to enhance business operations and customer value, while collaborating with various teams to develop and execute a digital transformation roadmap.

Responsibilities

Analyze existing as-is business processes, system workflows and capabilities to identify inefficiencies, bottlenecks, and areas for improvement
Evaluate business use cases to determine where the integration of specific technology platforms, software, and tools (e.g., AI, automation, big data) can provide a strategic advantage or solution
Design optimized to-be digital workflows that utilize AI and/or automation to maximize efficiency and customer experience
Work closely with cross-functional teams, including operations, data scientists, IT partners to translate complex technical strategies into clear, actionable business strategies and requirements for both technical and non-technical stakeholders
Collaborate with senior leadership to define a multi-year digital transformation roadmap that aligns technology investments with high-level business goals and long-term strategy
Convert digital transformation roadmap into structured, measurable, and actionable plans
Lead digital transformation initiatives, monitor and provide stakeholders the update about current progress, risks and next steps in the plans
Leverage data analytics to gain insights into process performance and project outcomes
Develop communication and training plans to ensure employees are prepared, trained, and willing to adopt new digital systems and operational models to overcome resistance to change
Stay current with the latest trends and developments in the digital and tech space (e.g., new AI developments) to identify opportunities for continuous innovation
Provide advice, assistance, or knowledge transfer to less experienced colleagues
Possesses robust analytical and critical-thinking skills, leveraging them to drive effective decision-making
Demonstrates self-motivation and resilience, excels in navigating and contributing to diverse, dynamic cross-cultural teams
Acts as the primary liaison between the project teams and ensure alignment on key objectives
Fosters collaboration between disparate departments (IT, Operations, Finance, and Sales)
Manages relationships and contacts with external service providers to ensure project deliverables and quality standards
Defines metrics for success and holds project teams accountable for meeting targets
Identifies risks associated with transformation projects proactively and develops contingency plans
Demonstrates exceptional organizational skills in managing diverse demands, delivering high-quality results across multiple concurrent priorities and timelines
Maintains high degree of precision and attention to detail when creating, managing documentation, defining requirements, and producing project outputs
Ensures all new systems and operational procedures meet stringent regulatory and internal security compliance requirements
Provides leadership and strategic guidance on the optimal application of technology and digital transformation best practices

Skills

Bachelor's degree in Computer Science/ Information Systems/ Data Science/ Engineering/ Business Administration
Familiarity with AI & ML technologies
Familiarity with Data Analytic (SQL, Python, and BI platforms)
Familiarity with Robotic Process Automation's
Experiences with Software Development and Methodologies (e.g, Agile), and UX/UI principles
Understanding of cybersecurity and protective measures
Project / Program management certification (e.g., PRINCE2)
5+ years of relevant professional experience in digital transformation, IT consulting, or strategic technology roles

Company Overview

Leading the way in international logistics across an unparalleled network of 220 countries and territories. It was founded in 1969, and is headquartered in Mascot, New South Wales, AUS, with a workforce of 10001+ employees. Its website is https://www.dhl.com/au-en/home/express.html.

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[Remote] Manager, Digital Transformation