Job Details

Description

Position Summary

The Senior Manager, Digital Technology will lead a high-performing team of ~10 professionals responsible for delivering innovative digital solutions that enhance internal operations and transform the customer experience. This role requires a strategic thinker with strong leadership skills, delivery experience, digital acumen, and the ability to collaborate effectively with Marketing, Operations, Finance, and other key internal and external stakeholders.

Key Responsibilities

Leadership & People Management

Lead, mentor, and develop a team of ~10 direct reports, fostering a culture of accountability, innovation, and continuous improvement.
Set clear performance goals, provide regular feedback, and support career development plans for team members.
Ensure resource allocation aligns with business priorities and project timelines.

Digital Strategy & Execution

Drive the design and implementation of digital technology initiatives that improve operational efficiency and customer engagement.
Partner with business stakeholders to identify opportunities for digital transformation and deliver solutions that align with company objectives.
Oversee project delivery, ensuring adherence to scope, budget, and timelines.

Customer Experience Transformation

Collaborate with internal stakeholders (e.g., Marketing) to understand pain points and co-create solutions that enhance the end-to-end customer journey.
Champion user-centric design principles and leverage data-driven insights to optimize digital touchpoints.
Where appropriate, meet with external customers to gather voice of the customer feedback to improve digital assets.

Governance & Compliance

Ensure all digital solutions comply with security, privacy, and regulatory standards, partnering with the data technology and information security teams.
Establish best practices for system integration, scalability, and performance monitoring of the digital solutions.

Qualifications

Bachelor’s degree in Marketing, Graphic Design, Psychology, or Information Technology. Experience can be substituted for a degree, with 5+ years added experience.
10+ years of experience in people leadership roles, including managing large, geographically dispersed teams.
Proven track record of delivering enterprise-level projects, especially delivery of digital, user-facing solutions.
Superior communication and stakeholder management skills.
Experienced with digital platforms, journey mapping, and usability principles.

Core Competencies

Strategic Thinking
Leadership & Team Development
Customer-Centric Mindset
Collaboration & Influence
Technical Acumen

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Sr Manager, Digital Technology