Senior Digital Account Manager

Are you passionate about digital strategy and building strong client relationships? ZAG Interactive is looking for a Senior Digital Account Manager to join our growing team. This is an exciting opportunity to work with a dynamic agency that values creativity, collaboration, and results.

As a Senior Digital Account Manager, you’ll be the primary point of contact for our clients, ensuring their success and satisfaction. You’ll manage multiple accounts, partner with internal teams, and advocate for client goals by identifying innovative solutions and growth opportunities. Your role will be critical in driving projects forward and exceeding expectations.

Responsibilities

• Build relationships, maintain, and enhance interactions with identified clients, while serving as the trusted advisor and main liaison for clients
• Take initiative and identify opportunities to enhance client strategies and achieve measurable results
• Develop strategic plan to communicate new ideas / cross-sell ZAG services
• Collaborate with internal teams to deliver high-quality digital solutions
• Ensure projects stay on time, on budget, and aligned with client objectives
• Stay up to date on features of all ZAG services as well as overall industry technologies and trends
• Provide capacity planning for client initiatives
• Manage Zoho CRM account data
• Track hours used for each client and report both internally as well as to the client, when applicable
• Produce statements of work and requirements gathering documentation
• Report directly to the AVP of Account Management

What We’re Looking For

• Experience: 5+ years in digital account management, digital agency or related roles. Understanding of web technologies and the web development life cycle
• Skills: Strong communication, organizational, and problem-solving abilities. Workfront and Zoho (CRM) knowledge is a plus
• Mindset: Self-motivated, proactive, and passionate about digital innovation with an ability to thrive in a fast-paced, collaborative environment

Why Join ZAG Interactive?

• Work with a talented team that values creativity and strategic thinking
• Opportunity to make a real impact on client success
• Competitive salary, benefits, and professional growth opportunities
• A culture that celebrates collaboration, learning, and innovation
• Remote opportunities available upon request