Shopify E-Commerce VA / Brand Scaling Operator (High-Level, Long-Term) - Contract to Hire

Role Overview

I am hiring a senior Shopify E-commerce VA to take ownership of daily operations and actively scale a DTC brand.

You will be expected to think, improve, document, and systemize everything you touch.

If you need constant direction, this position is not a fit.

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Your Responsibilities (Ownership Level)

Shopify Operations

• End-to-end product listing (structure, pricing, variants, collections)
• Product image optimization using AI tools (conversion-focused, Shopify-ready)
• Store quality control (branding consistency, errors, UX issues)

Paid Ads Execution

• Launch Facebook Ads daily (testing & iteration required)
• Manage creatives, formats, and basic performance monitoring
• Flag winning products and creatives for scaling

Customer Service

• Handle customer inquiries professionally and efficiently
• Order tracking, delivery issues, refunds & returns
• Maintain brand voice and customer trust at all times

Systems & Scale

• Create SOPs for every recurring task
• Build repeatable workflows so tasks can be delegated
• Identify inefficiencies and propose improvements proactively
• Think in terms of scalability, not one-off fixes

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Mandatory Requirements (Non-Negotiable)

• Proven Shopify VA / E-commerce experience
• Hands-on experience launching and managing Facebook Ads
• Experience using AI tools for product images or creatives
• Strong written English (customer communication quality is critical)
• Comfortable working independently without micromanagement

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You Are a Good Fit If

• You naturally document processes without being asked
• You see problems and fix them instead of reporting them
• You understand that SOPs = scale
• You think in systems, not tasks
• You treat the brand as if it were your own

Application Instructions (Read Carefully)

Applications that ignore this will be rejected.

Please include

1. Exact Shopify stores you have worked on (links or screenshots)

2. Your experience with Facebook Ads (daily launches, testing, scaling)

3. One example of an SOP you’ve created (or explain how you structure SOPs). Start this example with Ecom.

4. In 3–5 bullet points: What would you improve first in a Shopify store to scale it?