Infrastructure Program Manager- 2402

Randstad Digital Americas is seeking a Senior level Infrastructure Program Manager to lead the transition to a new Managed Service Provider (MSP) program. The role involves overseeing complex program delivery, collaborating with various teams, and ensuring successful migration and integration of services.

Responsibilities

• Program Manager - Infrastructure MSP Transition
• Provide successful definition, implementation, and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities
• Deliver programs within the constraints of scope, quality, time, and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors
• Program-level strategic planning, interaction with executive-level management, complex issue resolution, excellent communications, and team-building skills
• Manage a group or groups of internal exempt and matrixed employees and contractors that serve on the project(s) to deliver systems and systems enhancements that meet specified requirements
• Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels
• Collaborate closely with internal infrastructure teams, peers in the Transition Management Office (TMO), and global Managed Service Provider (MSP) partners to support a large-scale transition initiative
• Take ownership of specific transition components and work alongside other program leads and consultants to ensure successful execution of phases such as knowledge transfer, shadowing, reverse shadowing, cutover, and stabilization
• Ability to take ownership of specific transition components and "divide and conquer" with other program leads

Skills

• Bachelor's degree in a technical field such as computer science, computer engineering, or related field required
• Google Workspace
• Must have experience managing transitions to global managed service providers from insource to outsource, particularly with India-based partners
• Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations
• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment
• PMP or PMI certification preferred
• Strong communication and presentation skills, with the ability to interact effectively at all levels of the organization, including executive leadership

Benefits

• Medical
• Prescription
• Dental
• Vision
• AD&D
• Life insurance offerings
• Short-term disability
• 401K plan

Company Overview

• Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains. It was founded in 1984, and is headquartered in Atlanta, GA, US, with a workforce of 10001+ employees. Its website is https://www.randstaddigital.com/.