National Account Manager

Who We Are

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

• JOB SUMMARY Develops and leads a collaborative/strategic partnership with retail and wholesale customers across multiple fronts. Leads representation at the headquarters of these accounts and is responsible for development of strategic relationships, business plans and execution impacting performance across all accounts within the team portfolio. Focus of the role will be to elevate, increase in-person contact and connections with customer portfolio supported with virtual tools (Teams, Zoom, etc.) to elevate visibility to customer hierarchy. Emphasis placed on building strong collaborative relationships with our field sales organization to help enable execution, opportunity, issue resolution.
• WHAT YOU WILL DO (This list is not exhaustive and may be supplemented as necessary by the Company) Customer Development: Engages with Sales leadership to share key channel, customer requirements, identify opportunities to leverage across the company. Leads customer development strategies, plans to support formal Joint Business Planning (JBP) processes across accounts. Own customer level contacts, partnerships, to include +2 levels above primary contact, which drive alignment between Company and customer key strategies. Own, implement total Customer Wiring approach to integrate the Company and customer holistically. Forms strategic partnership with customer management representing “One Company” across 3 business units. Customer HQ Selling, Execution Accountable for delivering assigned Sales KPI’s, key Sales/Brand initiatives across strategic customer accounts. Identifies, pursues incremental opportunities to shape customer’s current/future business practices to grow Company brand share while strengthening the Company as a preferred vendor partner. Sell, gain commitment to annual Joint Business Plan with customer so that they are aligned with company brands planning horizon to deliver on assigned Sales KPI’s – volume, distribution, share, other key Brand initiative objectives at key accounts. Customizes, links company brand strategies, plans and key initiatives with customer’s key strategies, tactical plans. Retail Store Support Measures enforces all requirements of our wholesale partnership agreements, so they are in compliance by retail stores. Deploys Wholesale execution guidelines, key objectives to Wholesale selling organizations to maximize in-store sales results. Ensures all pricing models/metrics are fully implement across wholesale product portfolio. Communication/Insights Coordinates communication between assigned customer/channel/company personnel. Solicits, reports customers/competitive insights to identify critical sales opportunities, provide solutions to senior leadership. Partners with other business areas to customize, align Category Leadership story, business drivers in all key selling materials. Business Planning Collaborates with key functional business stakeholders on key matters pertaining to their assigned strategic customers. Ensures superior customer service by leading monthly business reviews, customer visits, lead collaboration process with customers. Interacts with management regarding all aspects of customer business plans, address key issues, opportunities. Supports strategic customer inputs into company strategic planning process by scaling Channel/Customer JBP plans, opportunities, themes, sharing these internally for alignment, customization opportunities that shape marketing plans for next fiscal year. Influence Customer Marketing/Brand Marketing teams on initiative plan development, execution details to improve results. Talent Development Coach, lead, develop your peers, cross-functional partners. Support mentorship of peers and cross-functional partners to share knowledge, improve ways of working. Evaluates, consistently works on personal development plans to drive continuous improvement, growth. Performs other job-related duties as assigned.

Qualifications

• REQUIRED MINIMUM QUALIFICATIONS:

Education and Experience

• High School Diploma/GED and 9+ years related work experience or Bachelor’s degree in Business Administration or related field of study and 5+ years related work experience.
• Experience with national or regional customer management within the broader consumer products industry.
• Experience selling to broad channel base: Convenience, Mass, Grocery, Drug, Dollar/Discount, Club, Wholesale and/or Specialty Tobacco channels.
• Internal Headquarters Relationship, Planning, and Operations experience.
• Must be 21 years of age or older.
• Must possess a valid driver’s license issued from the state in which employed.

Knowledge of

• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams.

Skilled in

• Verbal and written communication
• Attention to detail
• Problem/situation analysis
• Effective time and task management
• Multitasking capabilities
• Flexibility and adaptability

Ability to

• Communicate to a broad and diverse audience.
• Maintain effective working relationships.
• Demonstrate critical thinking.
• Work with diverse populations and varying education levels.
• Receive and communicate information orally and in writing.
• Prioritize assignments, workload, and manage time accordingly.
• Must be able to travel domestically 50%.
• PREFERRED QUALIFICATIONS:

Education and Experience

• 10+ years related work experience.
• 5+ years direct supervision/managerial experience.

Work Environment and Physical Demand

• Requires moderate physical effort. Occasionally lifts or moves light objects (10-50 lbs.).
• Reach and grasp objects / Hand eye coordination.
• Able to stoop, bend, kneel, crouch, and/or crawl.
• Walks, sits, or stands for extended periods.
• Prolonged machine operation including vehicle, computer, and keyboard equipment.
• Use of manual dexterity and fine motor skills.
• Exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions including second-hand smoke and/or vape.
• Work a fluctuating work schedule.

This job description is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program
• Hybrid workplace – remote / in office
• Summer hours
• Casual dress policy Monday through Friday

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.