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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance.

The Sales Enablement & Operations Manager will be responsible for driving content and training strategy and own the administration of our global learning management system (Brainshark). You will take a data-driven approach to enablement to drive sales team knowledge, productivity, and success, tying closely to organizational KPIs. You will be building a streamlined and scalable enablement operation, working cross-functionally to deliver on key objectives. The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams. You will have a strong focus on crafting a culture of learning excellence, from subject matter expert training to documentation and end-to-end training delivery.

What You Will Accomplish

LMS Administration

Manage user access, groups, enrollments, permissions, and content across global teams
Build and maintain courses, curriculums, learning paths, and coaching activities in Brainshark
Implement archive rules, expiration warnings, and automated notifications to content
Serve as the go-to expert on Brainshark platform capabilities and usage

Content & Program Management

Manage content development process, from intake and scoping through execution and launch, including updated and new content creation
Own the quarterly content review process; coordinate notifications, gather feedback, and track updates
Maintain content quality, branding, and consistency across all training modules while meeting the needs of different sales roles and regional requirements
Provide instructional design support through content frameworks, templates, and feedback to help Subject Matter Experts (SME) design training that incorporates adult learning principles and best practices for effective learning
Act as a central point of coordination between SMEs and Sales Ops & Enablement
Own a global training calendar, scheduling and coordinating live and virtual training sessions for the global team
Collaborate with internal stakeholders through internal communications and change management
Create and share reports and dashboards on training completion, engagement, and adoption

What You Will Bring

Proven experience in sales enablement, learning & development, or sales operations within a technology sales environment
Experience designing and administering a learning management system
Experience building and leading trainings for global revenue driving teams
Build positive relationships across various teams within eBay and enjoy collaboration
Highly results oriented and driven
Process oriented with strong attention to detail
Strong communication and presentation skills
Demonstrated ability to work independently and with little direction
History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, etc.

Preferred

Experience working in a hands-on culture
Experience leading change management
Knowledge in the Salesforce CRM platform functionality and standard methodologies

The base pay range for this position is expected in the range below:

$84,800 - $146,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Qualifications

Proven experience in sales enablement, learning & development, or sales operations within a technology sales environment
Experience designing and administering a learning management system
Experience building and leading trainings for global revenue driving teams
Highly results oriented and driven
Process oriented with strong attention to detail
Strong communication and presentation skills
Demonstrated ability to work independently and with little direction
History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, etc

Benefits

$84,800 - $146,900
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience
The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors

Responsibilities

The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance
The Sales Enablement & Operations Manager will be responsible for driving content and training strategy and own the administration of our global learning management system (Brainshark)
You will take a data-driven approach to enablement to drive sales team knowledge, productivity, and success, tying closely to organizational KPIs
You will be building a streamlined and scalable enablement operation, working cross-functionally to deliver on key objectives
The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams
You will have a strong focus on crafting a culture of learning excellence, from subject matter expert training to documentation and end-to-end training delivery
Manage user access, groups, enrollments, permissions, and content across global teams
Build and maintain courses, curriculums, learning paths, and coaching activities in Brainshark
Implement archive rules, expiration warnings, and automated notifications to content
Serve as the go-to expert on Brainshark platform capabilities and usage
Content & Program Management
Manage content development process, from intake and scoping through execution and launch, including updated and new content creation
Own the quarterly content review process; coordinate notifications, gather feedback, and track updates
Maintain content quality, branding, and consistency across all training modules while meeting the needs of different sales roles and regional requirements
Provide instructional design support through content frameworks, templates, and feedback to help Subject Matter Experts (SME) design training that incorporates adult learning principles and best practices for effective learning
Act as a central point of coordination between SMEs and Sales Ops & Enablement
Own a global training calendar, scheduling and coordinating live and virtual training sessions for the global team
Collaborate with internal stakeholders through internal communications and change management
Create and share reports and dashboards on training completion, engagement, and adoption
Build positive relationships across various teams within eBay and enjoy collaboration

Sales Enablement & Operations Manager

Job Type