Description

For over 20 years, Goodman has provided precision services for the world's largest media and tech companies by offering residential and commercial field service support and program management for regional and national installation and maintenance programs for network operators, e-retailers and electronics manufacturers.

Job Summary

A Delivery Service Technician II is a more experienced or skilled DST I. A DST II is responsible for the delivery and assembly of, among other things, consumer and office products such as furniture, backyard playsets, appliances, grills, TV mounts, exercise and other products or equipment ("Products") at customers' homes or businesses while delivering the ultimate customer service ("white glove") experience. The Products a DST II delivers and assembles may be more complex or advanced than what a DST I handles. The DST II is responsible for being customer-facing and ensuring the customer's overall satisfaction with the delivery and assembly.

Essential and Primary Functions

Drive a delivery truck, cargo or sprinter van, and follow a time schedule.
Ability to manage and record inventory movements within a warehouse setting.
Safely load and unload the delivery vehicle with a dolly or hand truck and use blankets or packing to prevent damage to the Product, delivery vehicle, or customer's home.
Unbox and assemble a variety of Products based on instruction manuals, blueprint specifications, parts lists, and drawings.
Take precise measurements to ensure accurate fit of Products in the customer's home.
Keep a clean and tidy work area at the customer's home, including wearing booties inside the home, post-assembly removal of packing materials and debris from the customer's home.
Must be able to meet the required physical demands listed below, including but not limited to, lifting and moving up to 50-200 pounds on a regular basis with the help of a lifting partner or a dolly.
Responsible for serving as the customer's primary point-of-contact during delivery and assembly and ensuring the customer experience is second-to-none.
Collect proof of delivery, printed or digital signatures from the customer on required forms.
Collect non-cash payments from customers, if applicable, via payment application.
Accurately and thoroughly complete required printed or digital logs and reports.

Other Functions

Communicate well with customers, employees, and various company departments.
Must be team-oriented and work well with others.
Must be able to work with minimal supervision and in accordance with all safety standards.
Ability to use reason and judgment to solve any problems or issues that may arise.
Must maintain superior customer service, professionalism and a positive attitude to ensure the highest level of customer satisfaction.
Inspect delivery vehicle pre- and post-service trips to ensure it is clean and organized and monitor its maintenance and repair in accordance with company policy.
Meet all company and industry safety requirements.
Place orders for supplies.
Performs other job-related duties as required by business needs.
Needs to be self-motivated.

Minimum Job Requirements

At least 18 years of age and legally able to work in the United States.
1-year experience in similar "white glove" customer service functions.

Knowledge, Skills and Abilities

Advanced knowledge of hand tools and power tools.
Basic computer skills (e-mail, mobile apps) and experience operating mobile devices.
Available to work a flexible work schedule (weekends / holidays / evenings).
Able to work in fast paced fluid environment.
Reliable attendance record: on time every day required.
Ability to maintain confidentiality of customer purchases or records.

Certificates, Licenses, Registration and Requirements:

Must possess a valid driver's license.
Must possess appropriate licenses such as low voltage, HVAC, plumbing, as well as other required licensing depending on the Product being installed.

Physical Demands

Must be able to lift and move large, bulky and/or heavy merchandise up to 200 lbs. multiple times a day, either assisted with the help of a lifting partner or unassisted with a dolly
Must be able to work 8-10-hour days and perform repetitive bending and twisting motions.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to drive a cargo van or 14'-26' straight truck and potentially operate a lift gate.
Comfortable working outdoors in all types of weather conditions.
Must be able to push/pull and lift at or above chest level.
Must be able to climb in and out of the cab and box truck and move equipment up and down staircases.
Must be able to consistently perform firm hand grips of >50lbs.

Benefits

Competitive pay for all team members
Medical, dental, and vision benefits available on the first day of the month following 30 days of employment
401(k) Retirement plan with company matching
Health Saving Account or Flexible Spending Account
Company Provided Short Term and Long-Term Disability
Company Provided Basic Life and AD&D
Employee Assistance Program
Paid Time Off
Holiday Pay
Legal and Identity Services
Pet Insurance
Paid Training
Employee referral bonuses

Goodman Solutions considers applicants for all positions without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Qualifications

Must be able to work with minimal supervision and in accordance with all safety standards
Ability to use reason and judgment to solve any problems or issues that may arise
Must maintain superior customer service, professionalism and a positive attitude to ensure the highest level of customer satisfaction
At least 18 years of age and legally able to work in the United States
1-year experience in similar "white glove" customer service functions
Advanced knowledge of hand tools and power tools
Basic computer skills (e-mail, mobile apps) and experience operating mobile devices
Available to work a flexible work schedule (weekends / holidays / evenings)
Able to work in fast paced fluid environment
Reliable attendance record: on time every day required
Ability to maintain confidentiality of customer purchases or records
Must possess a valid driver's license
Must possess appropriate licenses such as low voltage, HVAC, plumbing, as well as other required licensing depending on the Product being installed
Must be able to lift and move large, bulky and/or heavy merchandise up to 200 lbs
multiple times a day, either assisted with the help of a lifting partner or unassisted with a dolly
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
Ability to drive a cargo van or 14'-26' straight truck and potentially operate a lift gate
Comfortable working outdoors in all types of weather conditions
Must be able to push/pull and lift at or above chest level
Must be able to climb in and out of the cab and box truck and move equipment up and down staircases
Must be able to consistently perform firm hand grips of >50lbs

Benefits

Competitive pay for all team members
Medical, dental, and vision benefits available on the first day of the month following 30 days of employment
401(k) Retirement plan with company matching
Health Saving Account or Flexible Spending Account
Company Provided Short Term and Long-Term Disability
Company Provided Basic Life and AD&D
Employee Assistance Program
Paid Time Off
Holiday Pay
Legal and Identity Services
Pet Insurance
Paid Training
Employee referral bonuses

Responsibilities

A DST II is responsible for the delivery and assembly of, among other things, consumer and office products such as furniture, backyard playsets, appliances, grills, TV mounts, exercise and other products or equipment ("Products") at customers' homes or businesses while delivering the ultimate customer service ("white glove") experience
The Products a DST II delivers and assembles may be more complex or advanced than what a DST I handles
The DST II is responsible for being customer-facing and ensuring the customer's overall satisfaction with the delivery and assembly
Drive a delivery truck, cargo or sprinter van, and follow a time schedule
Ability to manage and record inventory movements within a warehouse setting
Safely load and unload the delivery vehicle with a dolly or hand truck and use blankets or packing to prevent damage to the Product, delivery vehicle, or customer's home
Unbox and assemble a variety of Products based on instruction manuals, blueprint specifications, parts lists, and drawings
Take precise measurements to ensure accurate fit of Products in the customer's home
Keep a clean and tidy work area at the customer's home, including wearing booties inside the home, post-assembly removal of packing materials and debris from the customer's home
Must be able to meet the required physical demands listed below, including but not limited to, lifting and moving up to 50-200 pounds on a regular basis with the help of a lifting partner or a dolly
Responsible for serving as the customer's primary point-of-contact during delivery and assembly and ensuring the customer experience is second-to-none
Collect proof of delivery, printed or digital signatures from the customer on required forms
Collect non-cash payments from customers, if applicable, via payment application
Accurately and thoroughly complete required printed or digital logs and reports
Communicate well with customers, employees, and various company departments
Must be team-oriented and work well with others
Inspect delivery vehicle pre- and post-service trips to ensure it is clean and organized and monitor its maintenance and repair in accordance with company policy
Meet all company and industry safety requirements
Place orders for supplies
Performs other job-related duties as required by business needs
Needs to be self-motivated
Must be able to work 8-10-hour days and perform repetitive bending and twisting motions

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