Job Description

Overview

Facilitators who work with primary care practices participating in value-based care models. In partnership with the enterprise practice facilitation team and in collaboration with Network, Clinical, and Business leaders, this role helps implement organizational priorities and supports regional execution to improve practice performance across value-based care contracts. The Manager provides performance oversight and people leadership to ensure consistent, high-quality implementation of practice transformation initiatives, with a focus on quality outcomes, utilization management, risk adjustment, and total cost of care.

Core performance outcomes are directly related to managing high functioning teams to meet organizational goals driven by fully executed practice interventions or workflows in 5 key areas:

Membership alignment (ex. Voluntary Alignment for ACO Reach)
Managing the highest risk membership
Transition of Care/readmission prevention
Quality Gap Closure
Documentation Accuracy

Duties & Responsibilities

People Leadership & Team Management

Lead, manage, coach, and develop a regional team of Practice Facilitators.
Establish clear expectations, goals, and performance standards aligned with organizational and contract-specific priorities.
Conduct regular performance reviews, provide ongoing coaching, and support professional development and retention.
Ensure appropriate staffing models, facilitator caseload distribution, and regional coverage.

Regional Strategy & Practice Transformation Oversight

Support implementation of regional practice transformation initiatives aligned with value based care contracts and organizational priorities.
Assist in translating enterprise-level objectives into regional work plans and facilitator focus areas.
Ensure consistent application of evidence-based practice facilitation methodologies, tools, and best practices across all supported practices.

Collaboration with Network, Clinical & Business Leaders

Collaborate closely with Network, Clinical, and Business leaders to identify performance gaps, risks, and opportunities across the region.
Co-develop and prioritize interventions to improve quality performance, utilization, risk adjustment, and financial outcomes.
Provide insights from practice-level data and facilitator feedback to inform discussions with network, clinical, and operational leaders.

Performance Management & Executive Reporting

Monitor regional performance related to quality measures, utilization, patient outcomes, and value-based contract metrics, and partner with internal stakeholders to address performance gaps.
Review regional dashboards, facilitator reports, and practice performance data to guide decision-making and corrective actions.
Contribute to performance reporting and presentations prepared for internal leadership and stakeholders.

Operational Excellence, Governance & Scalability

Establish and maintain standard operating processes, tools, and reporting structures to support effective practice facilitation.
Identify operational barriers impacting practice performance and escalate opportunities for broader solutions when appropriate.
Ensure regional readiness for audits, payer reviews, and regulatory requirements in partnership with internal teams.
Stay current on value-based care models, primary care transformation strategies, and industry best practices.

Qualifications

Education

Bachelor's degree required, BSN Preferred; Master's degree in Public Health, Healthcare Administration, Nursing, or a related field preferred.

Experience

5+ years of experience in healthcare transformation, value-based care, population health, or quality improvement.
Demonstrated experience leading, managing, and developing teams.
Experience working with or supporting primary care practices in value-based payment models.
Certifications (Preferred): Lean, Six Sigma, PMP, CPHQ, or other relevant quality, operations, or project management certifications.

Technical Skills

Experience with quality reporting systems, EHRs, and population health or analytics platforms that help determine performance & create actionable execution goals.
Proficiency in Microsoft Office and presentation tools.

Leadership & Professional Skills

Strong people leadership, coaching, and performance management skills.
Executive presence with the ability to communicate complex information clearly to senior Leaders.
Strategic thinking combined with strong operational execution.
Ability to manage multiple priorities in a fast-paced, evolving value-based care environment.

Travel

This is a regional role with coverage needs that may span across several neighboring states.
Travel to these areas on an intermittent basis may be required with full reimbursement per company policy.

The working environment and physical requirements of the job include:

In-office work is performed indoors in a traditional office setting with air conditioning, artificial light, and an open workspace.

In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Our Benefits

Financial Well-being

Competitive Compensation:We offer competitive salaries to attract and retain the best talent.
401(k) with Employer Match:Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

Continuing Medical Education (CME) Allowance for APPs: Stay at the forefront of your field with our CME allowance.
Commuter Benefits: Save on your commute with our commuter benefits program.
Mileage Reimbursement: Get reimbursed for work-related travel expenses.

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