Director of Business Transformation and Automation

About the Role

Join our team as a Director of Business Transformation and Automation within the Intelligent Operations and Automation (IOA) sector. We are on the lookout for a talented Service Line Specialist with a robust background that can drive growth and innovation in our BPO/Digital Operations segment.

In this exciting role, you will leverage your 15-25 years of experience in consultative sales, particularly in SaaS, online, and platform-based businesses. This dynamic position requires a networked professional who thrives in the technology and digital native industry, adept at navigating a fast-paced ecosystem.

While you'll maintain existing client relationships, you will also focus significantly on acquiring new business and expanding our market presence, making it essential to close large multi-million dollar deals amidst complex stakeholder environments.

Work Model

We embrace a hybrid work model, allowing flexibility where possible. This role necessitates in-person work three days per week at the Client/Cognizant site located mainly in the Bay Area, California, or Washington. We are committed to supporting a healthy work-life balance through various well-being programs.

In this role, you will

• Drive portfolio growth and strategy development while meeting performance metrics.
• Provide thought leadership and lead conversations at various organizational levels.
• Collaborate with industry bodies and analysts to align strategic priorities with service offerings.
• Foster positive relationships with senior client executives for mutual success.
• Develop and implement outstanding client propositions in partnership with Solutions, Delivery, Process Excellence, and Automation teams.
• Oversee account operations, including forecasting, budgeting, and P&L management.
• Ensure accountability for measurable revenue/profit growth within set timelines.

What you need to have

• In-depth knowledge of the technology industry, especially large tech platforms.
• Proven experience managing annual revenue exceeding $20 million and handling total contract value (TCV) of approximately $10-30 million.
• Extensive operational advisory experience regarding strategic priorities, location strategies, and engagement model transformations.
• Established relationships with senior leaders within the technology sector, especially within Alphabet group companies.
• Exposure across service domains, including Enterprise services, Digital customer experience, ML operations, and Content services.
• A minimum of 15-25 years of industry experience, particularly in a Digital native technical landscape for at least the last 10 years.
• Understanding of matrix structures in global markets.
• Strong analytical and consultative selling skills.

We are excited to meet driven individuals who believe in making a significant impact. We encourage you to apply, even if you meet just the minimum requirements. Consider how your unique skills and experiences can contribute to this role.

The annual base salary for this position ranges from $198,000 to $218,000, based on experience and qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, influenced by performance and subject to applicable terms.

Benefits

• Comprehensive Medical/Dental/Vision/Life Insurance
• Paid holidays and Paid Time Off
• 401(k) plan with contributions
• Long-term/Short-term Disability coverage
• Paid Parental Leave
• Employee Stock Purchase Plan