AI Experience Designer

Location: Hybrid in Wilmington, DE, 3 days a weekJob Type: 3 month contract with potential for extensionCompensation Range: $70 - 75 per hourOur financial client is looking for an AI Experience Designer to join their team. You will leverage your knowledge of user experience, service design, workflow orchestration, and artificial intelligence to change the nature of how work gets done.We are seeking an Experience Designer who can bridge the gap between documenting business workflows and creating AI enabled solutions. In this role, you'll help understand current state workflows and ecosystems and help re‑imagine how our internal teams do their work to drive better outcomes and increase efficiency. You'll work closely with AI focused engineers and business stakeholders to build the future. Responsibilities:

Create journey maps and service blueprints of end-to-end business processes to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation leveraging AI.

Collaborate with cross-functional teams to identify user needs, preferences, and expectations and partner with engineering to build low code agent workflows and AI solutions.

Support the security, compliance, and auditability of every AI enabled flow.

Stay current with industry trends and incorporate knowledge into team insights.

Facilitate workshops and co-creation sessions to gather information from customers to understand where improvements can be made along the customer journey.

Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall.

Qualifications

5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end experiences.

2+ year of experience or equivalent with designing AI enabled workflows and experiences.

Proven record in innovative design projects, including journey mapping, service blueprinting, and storyboarding.

Demonstrated expertise in creating direct and indirect experiences for diverse users.

Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.

Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.

JOBID: JN -122025-120008#LI-CELLA#LI-MN1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.