Description

Are you passionate about building bar-raising experiences that will make Alexa the most personalized AI assistant? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined?

The Alexa Customer Journeys team is looking for a Principal Technical Program Manager (TPM) to drive programs in the Alexa Personalization space. As a PTPM for Alexa Personalization, you will partner with product managers, software engineers, scientists, designers, and quality assurance to ensure that Alexa learns from, and personalizes every user interaction. You will work horizontally across Alexa, AGI and Amazon Personalization, and own mechanisms to prioritize and streamline communication and project delivery across a diverse and highly technical range of Amazon partners.

Key job responsibilities

Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels
Make tradeoffs while balancing the business needs with technical constraints
Work closely with product, science and engineering teams to define near term and long term product roadmap
Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time
Serve as a trusted advisor to product, science and engineering teams

A day in the life

This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.

This role requires someone that is excellent at stakeholder management and can present well in front of L10+ forums

Basic Qualifications

10+ years of engineering experience
7+ years of technical product or program management experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC

Job ID: A2897284

Qualifications

This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences
This role requires someone that is excellent at stakeholder management and can present well in front of L10+ forums
10+ years of engineering experience
7+ years of technical product or program management experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation

Benefits

The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits

Responsibilities

As a PTPM for Alexa Personalization, you will partner with product managers, software engineers, scientists, designers, and quality assurance to ensure that Alexa learns from, and personalizes every user interaction
You will work horizontally across Alexa, AGI and Amazon Personalization, and own mechanisms to prioritize and streamline communication and project delivery across a diverse and highly technical range of Amazon partners
Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery
Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels
Make tradeoffs while balancing the business needs with technical constraints
Work closely with product, science and engineering teams to define near term and long term product roadmap
Create mechanisms to drive timely, accurate, and comprehensive project execution
Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met
Drive continuous improvement efforts to ensure delivery mechanisms get better over time
Serve as a trusted advisor to product, science and engineering teams

Principal Technical Program Manager, Alexa Customer Journeys

Job Type