What This Position is All About

Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.

Who You Are

Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationships
Evaluates progress against key performance drivers and assess organizational opportunities and risks
Drives positive outcomes through objectives and measures while monitoring progress and results
Consistently generates and shares original ideas, tackling both simple and complex problems

You Also Have

Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
Ability to work a flexible schedule as per business needs & adheres to Dependability standards
Demonstrates attention to detail and keeps personal work space organized
Ability to apply store policies & procedures to help in decision-making
Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
Maintains confidentiality when handling issues
Other store initiatives as assigned by management

As The Specialized Operations Associate, You Will:

General Office

Opening the store: safe, controller, registers and distributing reports
Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages

Jewelry Operations

Follows Jewelry Standards and Shipping Guidelines
Receive, verify, and properly book all jewelry in accordance with Company standards
Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
Prepare and submit all special order requests and Statements of Sale when requested
Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed

Common

Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
Assist managers and associates on the selling floor as necessary
Process Fulfillment orders
Ad hoc responsibilities as needed

Your Life and Career at SFA

Be a part of a team of disruptors focused on stores and redefining the luxury experience.
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)
An amazing Associate discount

Salary and Other Compensation

The starting hourly rate for this position is between [$18.68-$23.35 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

What This Position is All About

Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.

Who You Are

Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationships
Evaluates progress against key performance drivers and assess organizational opportunities and risks
Drives positive outcomes through objectives and measures while monitoring progress and results
Consistently generates and shares original ideas, tackling both simple and complex problems

You Also Have

Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
Ability to work a flexible schedule as per business needs & adheres to Dependability standards
Demonstrates attention to detail and keeps personal work space organized
Ability to apply store policies & procedures to help in decision-making
Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
Maintains confidentiality when handling issues
Other store initiatives as assigned by management

As The Specialized Operations Associate, You Will:

General Office

Opening the store: safe, controller, registers and distributing reports
Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages

Jewelry Operations

Follows Jewelry Standards and Shipping Guidelines
Receive, verify, and properly book all jewelry in accordance with Company standards
Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
Prepare and submit all special order requests and Statements of Sale when requested
Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed

Common

Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
Assist managers and associates on the selling floor as necessary
Process Fulfillment orders
Ad hoc responsibilities as needed

Your Life and Career at SFA

Be a part of a team of disruptors focused on stores and redefining the luxury experience.
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)
An amazing Associate discount

Salary and Other Compensation

The starting hourly rate for this position is between [$18.68-$23.35 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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