Position: Retail & eCommerce Manager

Location: Minneapolis, MN or Dallas-Fort Worth, TX (must be located near either location)

Work arrangement: Hybrid

Reports to: Corporate Development Leader

About Us

Mayflower Distributing is a leading distributor of balloons, helium, party supplies and food service products. With distribution centers in Minnesota, Dallas, and California, Mayflower is providing more and more customers with quicker ground shipments and less days in transit, helping all of us to “enjoy the party” sooner!

Summary

The Retail & eCommerce Manager is responsible for managing and growing mass retail customer accounts across brick-and-mortar, eCommerce, and omni-channel platforms. This role serves as the primary point of contact for assigned mass retail partners and plays a critical role in driving sales performance, managing assortments, supporting eCommerce execution, and leading product development initiatives in collaboration with internal teams, customers, and vendor partners.

The ideal candidate has experience working at a large national retailer, understands the complexities of omni-channel retail, and can successfully balance client management, digital execution, and new product development.

Duties and Responsibilities

Retail & Client Partnership

Own day-to-day management of assigned mass retail partners, serving as the primary customer contact
Develop strong relationships with retail buyers, planners, merchandising, and digital teams
Manage annual line reviews, assortment planning, pricing, and promotional strategies
Drive revenue growth, margin performance, and long-term customer partnerships
Prepare and present business reviews, forecasts, and growth initiatives

eCommerce & Omni-Channel Execution

Manage retailer eCommerce assortments across platforms, marketplaces, and drop-ship programs
Partner with customer digital teams to optimize product content, assortment strategy, pricing, and promotions
Support execution of omni-channel programs including BOPIS, ship-from-store, and drop-ship models
Analyze digital performance metrics (sales, conversion, content health) and recommend actions to improve results

Product Development

Lead product development initiatives for retail and eCommerce channels
Identify white-space opportunities, trend insights, and customer needs to drive new product concepts
Work cross-functionally with design, sourcing, quality, and operations teams to bring products to market
Manage timelines, costing, packaging, compliance, and customer approvals
Ensure products align with customer strategies, pricing targets, and channel-specific requirements

Vendor & Cross-Functional Collaboration

Collaborate with vendors and manufacturing partners to ensure product quality, cost competitiveness, and on-time delivery
Work closely with internal teams including sales, marketing, supply chain, purchasing, and finance
Support inventory planning and forecasting efforts tied to retail and eCommerce demand

Analysis & Reporting

Analyze sales trends, forecasts, inventory levels, and performance metrics across channels
Identify risks and opportunities and recommend strategic actions
Maintain accurate reporting and communication with leadership

Qualifications

Bachelor’s degree in Business, Marketing, Merchandising, or a related field
5+ years of experience in retail, eCommerce, or omni-channel management
Proven experience working in or with large national or mass retail customers
Strong understanding of eCommerce platforms, digital merchandising, and omni-channel retail models
Experience with product development in a consumer goods or retail environment
Ability to manage multiple projects and deadlines in a fast-paced environment
Strong analytical, organizational, and communication skills

Preferred Experience

Experience supporting drop-ship or marketplace programs
Familiarity with retail systems such as item setup, EDI, and digital content tools
Background in consumer products, seasonal, or trend-driven categories
Experience working with domestic and/or international vendors

Physical Demands (Typical / Essential Functions)

Sedentary to light physical activity for extended periods
Prolonged sitting at a desk while working on a computer
Frequent use of hands and fingers for typing, data entry, phone use, and operating office equipment
Frequent verbal communication for meetings, presentations, and calls (in person and virtual)
Visual acuity required for reviewing data, digital content, reports, and product information
Occasional standing and walking within an office environment
Occasional lifting of light objects such as samples, marketing materials, or packages, generally up to 10–15 pounds
Occasional travel may be required (e.g., customer meetings, line reviews, vendor meetings, or trade shows), which could involve walking trade show floors or retail stores for extended periods

Compensation commensurate with experience and qualifications

Pay: $90,000.00 - $110,000.00 per year

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: Hybrid remote in Saint Paul, MN 55120

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Retail & eCommerce Manager