Job Summary

The Digital Stylist will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service. This position is hybrid in-office/work from home.

Responsibilities

Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion
Actively maintain and exceed monthly sales goals and KPI’s
Leverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experience
Maintain product knowledge to upsell the collection and make recommendations in phone consultations
After sale follow up correspondence – order confirmations, thank you notes and follow up
Troubleshoot and problem solve issues in a positive manner
Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)
Possess an intimate knowledge of the product line each season
Maintain and grow individual client book
Process requests, handle escalated client complaints, and resolve issues
Monitor, track and follow up on all special orders.
Responsible for knowledge of catalog format, understanding of garments, and creating training materials
Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations)
Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)

Desired Background

Bachelor’s degree preferred

Experience

Retail selling & customer service experience

Skills

Strong customer service and communication (verbal & writing) skills required
Team player and be able to multi-task in a fast-paced environment with a strong sense of urgency
Knowledge and use of digital selling through emails, pictures, and brand books
Must be self-motivated and detail/results oriented
Must have personal style and a passion for fashion
Be sociable, friendly with an engaging personality
Demonstrates strong listening skills
Organization, punctuality, and excellent follow-up skills
Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner
Proficiency in Microsoft Office applications and Internet savvy
Knowledge of Blue Cherry, Web PDM, Zendesk and Magento Enterprise system a plus

Base Pay Range

The base pay range for this position is $18.00 - $24.00 hourly. Base pay offered may vary depending on skills, experience, and location.