The Opportunity

The Leader, Digital Experience, supports the team in defining Technical Safety BC’s digital experience strategy across client-facing platforms, determining and reporting on measures of success and working cross functionally to create a consistent client user experience. This includes relevant and compelling content as well as cross-organization guidance and standards on preferred UX design across client journeys. With a view to improving safety-minded decision making and establishing Technical Safety BC as the trusted source of technical safety expertise, the Leader, Digital Experience, will prioritize the work of the team and seek out ways to improve productivity while designing effective external digital strategies.

Status: Regular, Full-Time, Excluded

Number of Positions: 1

Pay Grade: 19 ($98,500 - $147,800 annual base salary)

Location: Vancouver (hybrid work environment)

Reports to: Director, Integrated Marketing & Experience

As a Leader, Digital Experience, you will

Digital Experience Strategy and Leadership:
Develops and leads the digital experience strategy that supports Technical Safety BC’s strategy and business plan. Ensure we deliver a consistent, efficient end-to-end user experience across all client-facing digital platforms.
Optimizes digital platform experience and builds capabilities for automation and personalization to drive measurable increases in participation, connection, and user satisfaction.
Prioritizes the work of the team using an agile, documented framework that supports transparency and builds trust.
Manages reporting employees; involving recruitment and selection, coaching and development, performance management, corrective performance measures and discipline, and all related people practices in accordance with polices, practices, and the collective agreement. Interprets and applies the provisions of the collective agreement and represents the Employer in confidential labour relations matters.
User Experience and Content Collaboration
Represents user experience requirements in collaboration with multiple teams and squads.
Partners with client-facing teams and communications experts to recommend and deploy highly effective online programs, tools and services that support campaigns, Go-To-Market activities, and ongoing product evolution.
Guides the evolution and experience support for digital tools.
Oversees the content management system for technicalsafetybc.ca.
Platform Performance & Analytics
Uses research, business intelligence, and performance analytics to evaluate platform effectiveness on an ongoing basis and develops plans that address opportunities for improvement.
Determines success measures, sets targets and reports regularly on the progress against goals.
Assess digital platform performance, security, maintenance, and evolution recommendations.
Systematically contributes digital intelligence (data and analysis) back to the organization in order to improve product design, policy development, and Go-To-Market plans.
Data and Accessibility Governance
Oversees the development, application and evolution of Digital Brand Standards and Web Governance Policy, and ensures all material published across digital platforms adheres to Data Publishing Governance Policy standards and legislative requirements.
Improve and evolve data collection in client portals and existing online fillable forms.
Ensures all digital and web projects meet or exceed modern accessibility standards.
Stakeholder & Vendor Relationship Management
Builds strong relationships with and collaborates with relevant teams to ensure an integrated and seamless end-to-end digital experience.
Collaboration with and representation of user experience requirements on across multiple teams and squads.
Oversees relationships with 3rd party vendors.
Develops and manages the annual budget for Digital.

Knowledge, Skills & Experience you have

Requires a degree in economics, marketing, communications, computer science, information management, web-based technology or other business-related fields and supplemented by 7-9 years’ experience, with at least 3 years in a leadership position.
Relentless focus on, and empathy for, how people experience and interact with Technical Safety BC.
A track record of leadership excellence, collaborative workstyle, and outcome delivery.
Demonstrated ability to translate data into insight, recommendation and action to continuously improve user experience.
Experience in site optimization, testing and campaign analytics.
Experience with CRM data management, personalization, marketing automation and customer journey mapping.
Demonstrates comfort with change and can lead through change.
Effectively communicates with agencies, developers, analysts, and technical support staff.
Excellent oral and written communication skills and the ability to work effectively with a diverse group of people with different levels of technical background.
Strong business and financial acumen.
Understanding of the technical disciplines regulated by Technical Safety BC is an asset.
Strong leadership, management and coaching skills, and the ability to lead cross functional teams to achieve strategic objectives, preferably in a unionized environment.

Beyond the role

Community & Wellness - We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
Employee Resource Groups - We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.
Learning & Development - We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
Compensation & Benefits - In full transparency, you can find our industry-competitive compensation information on our postings. For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.

About Technical Safety BC

At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection. Our environment welcomes diverse perspectives and learning is celebrated. We make decisions based on data and use our expertise to make the safety system equitable for all.

Our values guide our work.

We see genius in diversity
We foster confidence
We make the complex simple
We adapt

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.

We see genius in diversity, and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we encourage you to apply.

If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process, please contact us directly at careers@technicalsafetybc.ca.

Please apply online by 4:00pm PST on July 14, 2025. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC, please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.

25-30 Leader, Digital Experience

Job Type